News and Articles About Customer Loyalty
Things go wrong. It happens. When they do, though, use it as an opportunity to earn trust.
Connecting customers with each other to discuss common challenges builds tight bonds with you.
Employees are on strike at New England's Market Basket to win back their old CEO. Here's why they care so much and what entrepreneurs can learn from this grocery chain.
Happy employees and great prices lead to devoted customers, or so the theory goes. A New England supermarket chain may sacrifice all this in a battle of cousins.
Turning business processes into games -- the idea behind the trendy buzzword gamification -- encourages frequent participation and makes mundane tasks entertaining.
Top-notch customer service doesn't need to be costly. Here are three ways new ventures can provide amazing service without breaking the bank.
Valuing customers, trusting employees and staying focused on the vision are what we should be doing, or at least resume doing.
When a company errs, a superior response from its customer-response team can win over the aggrieved party.
Salespeople often get a bad rap. Don't be that person, Here are a few pointers on how to build a long-lasting relationship with clients.
Anytime Fitness, Entrepreneur Magazines Franchise of 2014, is a global, full-service gym with an army of dedicated fans.
Navigate the minefield of customer relationships carefully. Each buyer brings a different personality and expectations to manage.
The newest crop of consumers will be incredibly brand fickle. Can you appeal to them over your competitors?
You can slay the online giant (somewhat) -- by doing these eight things consistently.
Client service is something that should be cultivated from the inception of a company -- not considered a form of damage control.
Adding personalized touches to customer interactions can help not only develop a strong relationship but also snag future sales.
Attracting customers is critical to the success of your online coupon or daily deal website. Here's how to attract traffic and build a following.
These four key ways can help a startup or small company win over consumers to be brand loyalists.
If you want to create life-long clients, you need to impress people right from the start.
In the age of social media, both positive and negative reviews can spread like wildfire.
It's more powerful to be polarizing than it is to be neutral.
Launching a customer-loyalty program isn't enough. To make it worth your while, you need to ensure you are getting the most out of it.
Forging solid business ties seems simple on the surface, but this requires time, effort and tact.
Visitor abandonment remains to be one of the leading obstacles for online retailers. A great deal of time and money is spent to bring traffic to business websites. Here is how consumers to stay on your site.
Learn what companies can do if consumers do become unhappy.
A small business can earn consumers' loyalty by focusing on this essential quality in four key ways.