Customer Loyalty

News and Articles About Customer Loyalty

Closing Time: 6 Lessons in Good Business Practices From a Maryland Crab Shack
Customer Service

Closing Time: 6 Lessons in Good Business Practices From a Maryland Crab Shack

How a tech CEO still applies what she learned as a waitress at the tender age of 16.
Erin Mack McKelvey
Wow Customers by Adding Sprinkles to Your Retail Service
Small BizTips

Wow Customers by Adding Sprinkles to Your Retail Service

They may come in for fast, good and cheap -- but they'll come back for unique.
Chip R. Bell
How 9 Successful Companies Keep Their Customers
Customer Retention

How 9 Successful Companies Keep Their Customers

From making customer retention a key performance indicator to testing methodically, these entrepreneurs explain their staying power.
Joseph Pigato
5 Guidelines for Providing Product Warranties
Customer Service

5 Guidelines for Providing Product Warranties

Consumers want to know that their purchases are protected, which can be a selling point for your business.
Shattering the Myth: All Clients Are Not Good Ones
Clients

Shattering the Myth: All Clients Are Not Good Ones

Here are five clients you want to stay away from.
Dana Brownlee
SXSW Thought Leaders on Failing Better & Finding Your Way
SXSW 2015

SXSW Thought Leaders on Failing Better & Finding Your Way

Couldn't make the conference? Didn't take great notes? Here's our roundup of some of the best tips from thought leaders you'd do well to remember.
6 Benefits of Mission-Driven Marketing -- And How to Do It Right
Marketing Strategies

6 Benefits of Mission-Driven Marketing -- And How to Do It Right

By buying from a company that's actively doing something praiseworthy, affluent consumers feel they're helping out as well-without having to do anything other than make a purchase they were going to make anyway. Find out how you can align your company with a cause they'd like to support.
Dan S. Kennedy
3 Ways to Increase Customer Loyalty
Customer Loyalty

3 Ways to Increase Customer Loyalty

People remain committed to a brand they feel a connection to.
Dave Thompson
Why Customer Support Stories Spread Like Wildfire
Customer Service

Why Customer Support Stories Spread Like Wildfire

We experience a positive or negative customer support moment, and then we talk, tweet, text, or write a status update about it.
Paul Jun
Marketing Services Are Smart in Bucking the 'Unbundling' Trend
Marketing

Marketing Services Are Smart in Bucking the 'Unbundling' Trend

While TV providers are moving toward a model where customers can pay for individual services, communications is going in the other direction.
Derek Newton
8 Steps to Approaching Customer Service in the Digital World
Customer Service

8 Steps to Approaching Customer Service in the Digital World

By learning to utilize technology you can enhance your company's customer service like never before.
Drew Hendricks
5 Ways to Improve Customer Service for Seniors
Customer Service

5 Ways to Improve Customer Service for Seniors

Tailoring your customer support to seniors' unique needs will help you build customer loyalty and position your business for success as the demographic continues to grow and change.
Seth Bailey
Big Brands Form Mega Customer Loyalty Program
Loyalty Programs

Big Brands Form Mega Customer Loyalty Program

With participants including Macy's, Rite Aid and more, the coalition could shake up traditional rewards programs in the U.S.
Phil Wahba
How to Respond to Bad Reviews to Build Customer Loyalty
Customer Engagement

How to Respond to Bad Reviews to Build Customer Loyalty

Here's what to do when your business gets slammed on Yelp or other review sites.
Brett Relander