Customer Loyalty

News and Articles About Customer Loyalty

3 Ways to Monitor Customer Churn
Customer Relationship

3 Ways to Monitor Customer Churn

Here's how to prioritize the hundreds of indicators of customer relationship and to get the right signals vs. noise.
David Politis
Why the First Call From a Customer Is the Most Important
Customer Loyalty

Why the First Call From a Customer Is the Most Important

Research finds that potential customers unhappy with their first experience contacting a company are unlikely to ever return.
John Boitnott
Customer Care Is Your Best Marketing Strategy
Customer Service

Customer Care Is Your Best Marketing Strategy

Great marketing brings customers to you. But it won't help you keep them.
Jason Wesbecher
3 Simple Ways Ecommerce Startups Can Gain More Customers
The Grind

3 Simple Ways Ecommerce Startups Can Gain More Customers

Marketing efforts will always take time, especially early on as entrepreneurs figure out what tools and platforms work best for their brand, but these marketing hacks are a great start.
Sarah Haselkorn
How to Easily Measure Customer Satisfaction
Customer Satisfaction

How to Easily Measure Customer Satisfaction

There are many ways to get a quantitative look at how your support team is doing, but far fewer to assess the care and thought being put into your replies.
Gregory Ciotti
10 Ways to Edge Out a Threatening Competitor
Competitive Advantages

10 Ways to Edge Out a Threatening Competitor

New competition is always lurking around the corner.
Anna Johansson
8 Initiatives to Make Your Customers Loyal Advocates
Customer Engagement

8 Initiatives to Make Your Customers Loyal Advocates

You now need more than loyalty from your customers -- they need to be your cheerleaders.
Martin Zwilling
6 Easy Ways to Incorporate Emotional Appeals Into Your Website's Call to Actions
Call to Action

6 Easy Ways to Incorporate Emotional Appeals Into Your Website's Call to Actions

While you can brand your calls to action and place them in a central location, you must figure out how to make it irresistible.
Alex Bashinsky
5 Areas Where Ecommerce Businesses Often Struggle and What You Can Do
Ecommerce

5 Areas Where Ecommerce Businesses Often Struggle and What You Can Do

Order fulfillment? Website security? Mobile commerce? What are some smart ways to get over the obstacles each presents?
Thomas Smale
6 Lessons Every Entrepreneur Can Learn From Santa
Entrepreneur Profiles

6 Lessons Every Entrepreneur Can Learn From Santa

Santa Claus has run a thriving toy distribution business without a major rebrand for 1,800 years. He has to be doing a few things right.
John Rampton
4 Secrets to Form and Cultivate Your Big Tribe
Growing a Business

4 Secrets to Form and Cultivate Your Big Tribe

What good is a leader without followers? Here are ways to get that group to huddle around you.
Ken Dunn
3 Ways to Retain Loyal Customers By Going Above and Beyond
Customer Loyalty

3 Ways to Retain Loyal Customers By Going Above and Beyond

My son had an amazing experience with a company that helped him restring lacrosse heads for his team. Here's how you too can surprise and delight your customers.
Karen Mishra
Sleigh Bells Ring. Are Your Cash Registers?
Customer Engagement

Sleigh Bells Ring. Are Your Cash Registers?

Here are three secrets to holiday success.
Chip R. Bell
Forget Cyber Monday: Here Are the 2015 Holiday Retail Sales Trends
Holiday Shopping

Forget Cyber Monday: Here Are the 2015 Holiday Retail Sales Trends

What's clear is that marketers are wasting time and losing customers during the holidays.
Jerry Jao