News and Articles About Customer Loyalty
Small businesses may think they have a disadvantage when it comes to competing against the big guns but one place they can shine is in delivering exceptional customer service.
Happy clients will not only buy more from you, they'll tell their friends.
Grow your first-time customers into loyal brand followers with these techniques.
The fan favorite will be available at the end of August for some dedicated customers.
In the highly competitive business world, it is imperative to keep customers content. Here are a few simple ways to keep clients satisfied and loyal.
Deciding not to deal with certain people is like leaving money on the table. How's how to deal with these clients sure to give you a headache.
A business is not always able to give clients what they want. Here's how to respond.
What you can learn from one startup that botched a delivery and lost me as a customer forever.
Things go wrong. It happens. When they do, though, use it as an opportunity to earn trust.
Connecting customers with each other to discuss common challenges builds tight bonds with you.
Employees are on strike at New England's Market Basket to win back their old CEO. Here's why they care so much and what entrepreneurs can learn from this grocery chain.
Happy employees and great prices lead to devoted customers, or so the theory goes. A New England supermarket chain may sacrifice all this in a battle of cousins.
Turning business processes into games -- the idea behind the trendy buzzword gamification -- encourages frequent participation and makes mundane tasks entertaining.
Top-notch customer service doesn't need to be costly. Here are three ways new ventures can provide amazing service without breaking the bank.
Valuing customers, trusting employees and staying focused on the vision are what we should be doing, or at least resume doing.
When a company errs, a superior response from its customer-response team can win over the aggrieved party.
Salespeople often get a bad rap. Don't be that person, Here are a few pointers on how to build a long-lasting relationship with clients.
Anytime Fitness, Entrepreneur Magazines Franchise of 2014, is a global, full-service gym with an army of dedicated fans.
Navigate the minefield of customer relationships carefully. Each buyer brings a different personality and expectations to manage.
The newest crop of consumers will be incredibly brand fickle. Can you appeal to them over your competitors?
You can slay the online giant (somewhat) -- by doing these eight things consistently.
Client service is something that should be cultivated from the inception of a company -- not considered a form of damage control.
Adding personalized touches to customer interactions can help not only develop a strong relationship but also snag future sales.
Attracting customers is critical to the success of your online coupon or daily deal website. Here's how to attract traffic and build a following.
These four key ways can help a startup or small company win over consumers to be brand loyalists.
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