Customer Loyalty

News and Articles About Customer Loyalty

6 Ways to Make Your Customer Service Better

6 Ways to Make Your Customer Service Better

Happy clients will not only buy more from you, they'll tell their friends.
Harvest a Garden of Perennial Shoppers With These 7 Savvy Techniques

Harvest a Garden of Perennial Shoppers With These 7 Savvy Techniques

Grow your first-time customers into loyal brand followers with these techniques.
'Tis the Season? Starbucks' Pumpkin Spice Latte Arrives Early This Year.

'Tis the Season? Starbucks' Pumpkin Spice Latte Arrives Early This Year.

The fan favorite will be available at the end of August for some dedicated customers.
6 Ways to Keep Clients Happy

6 Ways to Keep Clients Happy

In the highly competitive business world, it is imperative to keep customers content. Here are a few simple ways to keep clients satisfied and loyal.
Don't Fire These 3 Rotten Customers, Profit From Them

Don't Fire These 3 Rotten Customers, Profit From Them

Deciding not to deal with certain people is like leaving money on the table. How's how to deal with these clients sure to give you a headache.
What to Do When the Customer Is Wrong

What to Do When the Customer Is Wrong

A business is not always able to give clients what they want. Here's how to respond.
The Real Cost of Giving Terrible Customer Service

The Real Cost of Giving Terrible Customer Service

What you can learn from one startup that botched a delivery and lost me as a customer forever.
Treat Your Customers Like You Love Them (Why Wouldn't You?)

Treat Your Customers Like You Love Them (Why Wouldn't You?)

Things go wrong. It happens. When they do, though, use it as an opportunity to earn trust.
To Nurture Business Customer Loyalty, Foster Community

To Nurture Business Customer Loyalty, Foster Community

Connecting customers with each other to discuss common challenges builds tight bonds with you.
6 Secrets for Creating Fierce Employee and Customer Loyalty

6 Secrets for Creating Fierce Employee and Customer Loyalty

Employees are on strike at New England's Market Basket to win back their old CEO. Here's why they care so much and what entrepreneurs can learn from this grocery chain.
Market Basket's Family Feud Risks a Loss of Its Loyal Following

Market Basket's Family Feud Risks a Loss of Its Loyal Following

Happy employees and great prices lead to devoted customers, or so the theory goes. A New England supermarket chain may sacrifice all this in a battle of cousins.
Your Answer to Lackluster Customer and Employee Engagement: Add Fun.

Your Answer to Lackluster Customer and Employee Engagement: Add Fun.

Turning business processes into games -- the idea behind the trendy buzzword “gamification” -- encourages frequent participation and makes mundane tasks entertaining.
Delivering World-Class Service on a Startup Budget

Delivering World-Class Service on a Startup Budget

Top-notch customer service doesn't need to be costly. Here are three ways new ventures can provide amazing service without breaking the bank.
5 Things Your Business Must Stop Doing to Be Successful

5 Things Your Business Must Stop Doing to Be Successful

Valuing customers, trusting employees and staying focused on the vision are what we should be doing, or at least resume doing.
Turning an Oops Into an Opportunity

Turning an Oops Into an Opportunity

When a company errs, a superior response from its customer-response team can win over the aggrieved party.
 10 Secrets to Building Trust and Credibility With Your Customers

10 Secrets to Building Trust and Credibility With Your Customers

Salespeople often get a bad rap. Don't be that person, Here are a few pointers on how to build a long-lasting relationship with clients.
Would You Get a Tattoo of Your Favorite Franchise's Logo?

Would You Get a Tattoo of Your Favorite Franchise's Logo?

Anytime Fitness, Entrepreneur Magazine’s Franchise of 2014, is a global, full-service gym with an army of dedicated fans.
5 Things You Never Should Say to a Client

5 Things You Never Should Say to a Client

Navigate the minefield of customer relationships carefully. Each buyer brings a different personality and expectations to manage.
Start Preparing Your Business for the Generation After Millennials

Start Preparing Your Business for the Generation After Millennials

The newest crop of consumers will be incredibly brand fickle. Can you appeal to them over your competitors?
How You, the Local Business Owner, Can Take on Amazon

How You, the Local Business Owner, Can Take on Amazon

You can slay the online giant (somewhat) -- by doing these eight things consistently.
What Kind of Trees Are the Customers You're Serving?

What Kind of Trees Are the Customers You're Serving?

Client service is something that should be cultivated from the inception of a company -- not considered a form of damage control.
5 Ways to Woo Customers With Special Attention

5 Ways to Woo Customers With Special Attention

Adding personalized touches to customer interactions can help not only develop a strong relationship but also snag future sales.
How to Grow Your Daily Deals Site Customer Base

How to Grow Your Daily Deals Site Customer Base

Attracting customers is critical to the success of your online coupon or daily deal website. Here's how to attract traffic and build a following.
Will Your Company Be a Leader of the Customer-Service Revolution?

Will Your Company Be a Leader of the Customer-Service Revolution?

These four key ways can help a startup or small company win over consumers to be brand loyalists.
Forget Customer Service, Think Customer Wowing

Forget Customer Service, Think Customer Wowing

If you want to create life-long clients, you need to impress people right from the start.
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