News and Articles About Customer Loyalty
The line of people out front of Apple's flagship store was completely ridiculous.
As leaders do unto employees, so employees do unto customers.
The few companies that have won the customer's implicit trust offer valuable lessons.
Simple expressions of thanks can go a long way toward instilling loyalty with staffers and customers.
Just having information on your website isn't enough. You need to ensure the important content is prominent and then take action to measure user engagement.
If your brand feels a bit stale lately, it may be time to get back in touch with your startup roots. Here is how.
Your profits may take a hit, but it's usually better to just refund or credit a client who feels wronged.
Stop thinking 'close the deal' and start thinking 'begin the relationship.'
Small businesses may think they have a disadvantage when it comes to competing against the big guns but one place they can shine is in delivering exceptional customer service.
Happy clients will not only buy more from you, they'll tell their friends.
Grow your first-time customers into loyal brand followers with these techniques.
The fan favorite will be available at the end of August for some dedicated customers.
In the highly competitive business world, it is imperative to keep customers content. Here are a few simple ways to keep clients satisfied and loyal.
Deciding not to deal with certain people is like leaving money on the table. How's how to deal with these clients sure to give you a headache.
A business is not always able to give clients what they want. Here's how to respond.
What you can learn from one startup that botched a delivery and lost me as a customer forever.
Things go wrong. It happens. When they do, though, use it as an opportunity to earn trust.
Connecting customers with each other to discuss common challenges builds tight bonds with you.
Employees are on strike at New England's Market Basket to win back their old CEO. Here's why they care so much and what entrepreneurs can learn from this grocery chain.
Happy employees and great prices lead to devoted customers, or so the theory goes. A New England supermarket chain may sacrifice all this in a battle of cousins.
Turning business processes into games -- the idea behind the trendy buzzword gamification -- encourages frequent participation and makes mundane tasks entertaining.
Top-notch customer service doesn't need to be costly. Here are three ways new ventures can provide amazing service without breaking the bank.
Valuing customers, trusting employees and staying focused on the vision are what we should be doing, or at least resume doing.
When a company errs, a superior response from its customer-response team can win over the aggrieved party.