The Opportunity in Opinion
PowerReviews proves the value of filtered, aggregated customer feedback by closing a third round of funding.
Andy Chen cares about what other people think. He is the co-founder of PowerReviews.com , which provides product- and service-review platforms and social commerce solutions to retailers and brand marketers. When someone likes or dislikes something, Chen wants to know--and so do the companies that use his platform, including Staples, REI, Drugstore.com and Toys "R" Us.
Chen and fellow founder Robert Chea came up with the idea of creating a review platform that companies could access in lieu of building, maintaining and moderating their own when they were working about 12 years ago on an online sporting goods retail site they co-founded. "We launched a customer-review feature on the site, and it was extremely popular," Chen says. "Customers liked it, and it was a very effective way for us to acquire customers."
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