Handling Objections
Know how to handle anticipated objections. Those are the objections you hear from, say, 75 percent of the people you talk to about your product or service. There are three steps: Identify the objection, figure out how to make it an advantage, and bring it up before the customer does. Don't wait for the customer to voice it. Bring it up and show how it's actually an advantage, or at least something people will ignore.
Never wait for the customer to voice an objection you know you will hear. Bring it up yourself, and turn it to your advantage--that's a crucial selling skill.--Tom Hopkins
Entrepreneur Editors' Picks
-
Zooey Deschanel Embraces the Word 'Quirky' and Thinks Businesses Should Too
-
A Simple (But Not Easy) Guide to Achieving Almost Any Dream
-
Making Time to Be 'Useless' Is a Vital Part of Creating Anything Valuable
-
A Billionaire Who Operates More Than 2,400 Franchises Knows These Types of Franchisees Make the Most Money
-
How Relentless Optimism Fuels Success for Hilary Schneider, CEO of Shutterfly
-
The Paradox of Celebrity Tequila
-
Social Media Was Draining Me, So I Gave It Up. My Business Has Never Been Stronger.
