How to Increase Social Sharing to Generate More Leads
Why do you e-mail articles to friends? Or "like" a link on Facebook? Or retweet a post on Twitter?
Content that triggers an emotional response is more likely to be shared, according to a recent University of Pennsylvania study of the most e-mailed New York Times articles. What's more, "surprising" stories (like one about free-range chickens hanging out on the streets of New York) were also more likely to be passed along.
But the most-shared articles are those that go beyond surprise to actual awe--or what the researchers defined as an "emotion of self-transcendence, a feeling of admiration and elevation in the face of something greater than self." In other words, people share the stuff that ignites a little spark in them.
So what does that mean for you and your business? Why should you care about a kindergarten concept like sharing?
Because a clear way to generate and nurture leads is to create content: a blog and maybe an e-book and a Twitter stream and so on. But it's pointless (and lonely!) to write a blog that gets no visitors and zero comments--and, consequently, affords no traction for your lead-gen efforts.
Websites that facilitate sharing generate seven times more mentions online than those that don't (see below). So how do you grease the sharing skids? How do you get folks to share your stuff online? Here are some ideas.
Ask yourself: "Would I share this?"
It seems like a simple measure, doesn't it? To judge anything you produce--even a Facebook wall post or a simple tweet--on the criterion of whether you yourself would like, share or retweet it to your own network. And if you were to share it--would your network in turn share it? Because, ultimately, your goal is to reach not just your network--but your network's network.
As my friend Scott Stratton says, people don't spread meh. In other words, people don't spread mediocrity. People spread great stuff. People spread stuff that inspires them to care. If you sell something that's not inherently interesting--like routers or lawn rakes--you might feel at a disadvantage here. But you shouldn't. See the next bullet point.
Take a stand.
Despite what you might have been taught in finishing school, having an opinion and expressing it in no uncertain terms is what will inspire others at an emotional level. So take a stand about something; become a linchpin for discussion around the topic.
Part of the reason people share content is that it offers validation to those who share it: In another study the Times conducted with Latitude Research on the psychology of sharing, researchers found that 68 percent of respondents who share do so to give others a better sense of who the sharer is and what she or he cares about. Let your readers know where you are coming from, or how you feel about a topic. In other words, give them something to react to.
How does someone who sells rakes do that? Well, maybe you have a point of view around the green aspect of lawn care--subtly underscoring the old-school, humble lawn rake as an alternative to those stinky, noisy leaf blowers. The bottom line is that even if you sell something that doesn't inspire emotion, you can nonetheless connect it to something meaningful in people's lives, and so foster a perspective or an attitude
Make sharing as effortless as possible.
It seems like a no-brainer to add social sharing icons for the top social media--Twitter, LinkedIn, Facebook and maybe Google+--to any content you publish online. (And by "social sharing icons" I mean those big icons you see around the web that count the number of Facebook or Twitter shares in real time and act as a sharing mechanism, so that sharing content becomes as easy as clicking.)
But if it's so stupid-easy, why don't most sites do it? Only half of the largest 10,000 websites (or 53.6 percent) have at least one social link or plug-in installed, according to a recent study by SEO firm BrightEdge Technologies.
Pasting those buttons prominently onto your online content encourages sharing by making it easy, and it adds an element of social proof--validation--to whatever it is you're producing (Sixty-seven people shared this? It must be good!). You can use a catchall service like AddThis and ShareThis or blog plug-ins like Sociable to offer readers a kitchen sink of options, which is a tidy way to handle sharing. And, as new social networks emerge, the service will add those new platforms to the mix, so you won't have to.
That said, I'm a proponent of offering only the buttons readers will actually use to share your content, especially since the visual call to action of individual buttons is usually more compelling--and less confusing. (Sharing services of the most popular social networks, like Twitter and Facebook, will have buttons and code that you can grab and install on your own blog or site.)
By the way, don't forget to embed sharing options on everything you produce--not just your blog. I'm talking about stand-alone content like e-books and white papers, as well as landing pages, graphics or infographics, customer success stories or case studies and more. Which brings us to …
Create at least some winged content that can soar across the social web. Create things people want to share and that they'll find useful, helpful or just plain fun: branded e-books, white papers, audio or video downloads, infographics, PowerPoint slide decks, research charts, tools or photos. Create things they'll want to pass around or embed on their own blogs or sites.
For example, I like the way Dr. David Reath, a Knoxville, Tenn., plastic surgeon, created an e-book called A Girlfriend's Guide to Breast Augmentation. It's helpful and (for the right person) informative, whether you intend to visit Dr. Reath or not. He offers it as a free download from his site and encourages readers to pass it around to friends--even the title encourages that. On his blog, he writes, "Whether you end up choosing Dr. David Reath in Knoxville, another board-certified plastic surgeon or decide a breast augmentation isn't for you, we think the pages in this guide will be super helpful."
When you upload any video, audio or photograph to the web, be sure your settings allow the sharing of that content. Licensing from Creative Commons allows you to clearly set the terms for what others can and cannot do with your content, in addition to sharing it. (For instance, will you allow others to use your material for corporate brochures, with attribution?)
Indianapolis-based branding and design firm Brainstorm suggests that you might consider tastefully embedding a logo or other watermark in the corner of your photos and encourage other content creators to use them in their own digital work.