Apple Admits to iMessage Glitch in iOS 7 and Promises to Fix It
If you own an iPhone, then chances are you use iMessage, a tool that lets users send free text and media messages between Apple devices over an internet connection instead of a cellular one. Chances are also that you've been experiencing some issues with iMessage since Apple rolled out iOS 7 last month.
That's because there's a glitch with the new operating system. Apple, for its part, says it's working on a solution.
According to complaints on Apple's message boards, iMessages will appear to be sent successfully, only to appear with a red exclamation point next to them later, indicating that they actually were not. Users have reportedly been able to fix the problem, at least temporarily, by restarting their phones and resetting their Network Settings.
In a statement to the Wall Street Journal, Apple said it is trying to fix the problem. "We are aware of an issue that affects a fraction of a percent of our iMessage users, and we will have a fix available in an upcoming software update," Apple said. "In the meantime, we encourage any users having problems to reference our troubleshooting documents or contact AppleCare to help resolve their issue."
Since iOS 7 became available on September 18, users have complained about a host of other problems, including issues with Siri, battery life and a buggy keyboard, among others. Apple has already updated iOS 7 to fix a security flaw that could allow unauthorized users to bypass the passcode lock.
Benjamin Kabin is a Brooklyn-based technology journalist who specializes in security, startups, venture capital and social media.