French Court Sides With Business Owner Over Negative Online Review

Former Staff Writer
3 min read

A censorship storm is brewing in Europe.

As if enforcement of the “right to be forgotten” hadn’t already proven thorny enough, a French court sent down a stunning ruling against a food blogger named Caroline Doudet, ordering her to amend a negative restaurant review because it happened to show up prominently within Google search results.

Doudet, whose Cultur’elle blog boasts an audience of roughly 3,000, was sued by Italian café Il Giardino after its owners alleged that her post was bad for business. A judge concurred, and also ruled that Doudet must shell out roughly $3,380 in damages and legal fees.

"This decision creates a new crime of 'being too highly ranked [on a search engine]', or of having too great an influence'," Doudet told the BBC.

Related: EU's 'Right to Be Forgotten' Ruling Is Already Getting Messy

While the restaurant’s owners took issue with the entire post -- which complained of rude service, cold wine and dry pizza -- a judge decided that Doudet need only amend the title, which referred to the restaurant as “a place to avoid.”

The entire post has since been deleted.

Though to American ears, such a ruling poses dicey questions about free speech in a digital era, the decision doesn’t necessarily set precedence in French law, a local legal blogger told the BBC. In this case, the judge simply issued “an emergency order,” which is intended to temporarily protect any victim from harm, and which can later “be overturned or upheld if the parties go to a full hearing.”

Doudet, who did not have time to find an attorney and represented herself in court, said she would not appeal the ruling so as not have to “relive weeks of anguish.”

Related: People Have a 'Right to Be Forgotten,' Top EU Court Tells Google

As opposed to staunch First Amendment rights in America, the ruling points to a broader tolerance of censorship in Europe, said Danny Sullivan, founding editor of Search Engine Land, who predicts such decisions may eventually result in greater pushback there.

Sullivan added that some European courts are slow to fully comprehend the changing dynamics of the web. “It’s hard to imagine that a business owner would ask a newspaper to pull down a bad review,” he said. “But when it comes to the Internet, all rules are off.”

The decision against Doudet comes just as Microsoft said that its search engine Bing -- like Google -- will begin to accept search result removal requests from European users, per a European Union court’s decision that people have the “right to be forgotten.” While Google began a similar effort last month, a new request form on Bing.com instructs users how to go about exercising that right. 

Related: French Courts Force Google to Air Indiscretion on Homepage

More from Entrepreneur

David provides constructive insight to help businesses focus on their company growth, build brand awareness and know when and how to raise money.
Book Your Session

For a limited time only, get this bundle of Entrepreneur PressĀ® titles for less than $30 (60% OFF) on our bookstore when you use "LEAP" at checkout.
Buy Now

Are paying too much for business insurance? Do you have critical gaps in your coverage? Trust Entrepreneur to help you find out.
Get Your Quote Now

Latest on Entrepreneur

My Queue

There are no Videos in your queue.

Click on the Add to next to any video to save to your queue.

There are no Articles in your queue.

Click on the Add to next to any article to save to your queue.

There are no Podcasts in your queue.

Click on the Add to next to any podcast episode to save to your queue.

You're not following any authors.

Click the Follow button on any author page to keep up with the latest content from your favorite authors.