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How to Handle Employees Who Avoid Criticism

This story appears in the April 2015 issue of Entrepreneur. Subscribe »

Q: I have an employee who’s bright and confident but has a chip on his shoulder that makes him resistant to feedback. What’s the best way to talk to him about his work? 

A: Arrogance often masks fear. If you haven’t established a basis for trust in your relationship, it will be difficult for your employee to see that perceived criticisms are intended to support his success in the company. Though he needs to shift his attitude and learn how to accept feedback, he’s not the only one who may need to make a change. 

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