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Need Help Understanding Help-Desk Software? Read This.

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This story appears in the December 2015 issue of Entrepreneur. Subscribe »

Online help-desk programs log, manage and track customer issues or tickets, as they’re known, in a single window, streamlining your service process. For a rundown on what else these systems can do and why you should consider one, we called Jill Soley, vice president of marketing at San Francisco-based Freshdesk, a cloud-based help-desk solution provider, and asked her to, well, help.

Chris DeLorenzo
She’s got the FAQs: Jill Soley of Freshdesk.

Q: How can help-desk software benefit my business?

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