U.S. Customs System Outage Irks Travelers

Monday's 'temporary outage' leaves thousands of international travelers stranded.

Grow Your Business, Not Your Inbox

Stay informed and join our daily newsletter now!
Will be used in accordance with our Privacy Policy
U.S. Customs System Outage Irks Travelers
Image credit: shutterstock
Reporter at PCMag
2 min read
This story originally appeared on PCMag

A nationwide Customs and Border Protection system outage stranded thousands of travelers at airports on Monday.

Folks trying to enter the U.S. via a handful of cities were met with long lines and excessive delays as customs officers manually processed international passengers.

Issues were reported in AtlantaFt. LauderdaleLos AngelesMiami and Washington, D.C., as well as Baltimore, Boston, Newark and San Francisco. All airports came back online Monday night, following what CBP called "a temporary outage" of its processing systems.

"U.S. Customs and Border Protection is experiencing a temporary outage with its processing systems at various airports of entry and taking immediate action to address the technology disruption," the agency said in a statement to ABC News.

"CBP officers continue to process international travelers using alternative procedures until systems are back online," it continued. "Travelers at some ports of entry are experiencing longer than usual wait times and CBP officers are working to process travelers as quickly as possible while maintaining the highest levels of security."

U.S. Customs and Border Protection did not immediately respond to PCMag's request for comment. According to a tweet, however, there is no indication the disruption was malicious.

According to social media accounts, conditions at Miami International Airport were particularly harsh: an army of angry, hungry people crowded the hallways for three-plus hours as rising temperatures caused fainting and vomiting.

Similar scenes were depicted at Washington Dulles International Airport, where Twitter user Richard Walker documented "36 unusable passport express kiosks, 20 unused global entry" stalls, eight agents and a one-hour wait.

More from Entrepreneur

Get heaping discounts to books you love delivered straight to your inbox. We’ll feature a different book each week and share exclusive deals you won’t find anywhere else.
Jumpstart Your Business. Entrepreneur Insider is your all-access pass to the skills, experts, and network you need to get your business off the ground—or take it to the next level.
Create your business plan in half the time with twice the impact using Entrepreneur's BIZ PLANNING PLUS powered by LivePlan. Try risk free for 60 days.

Latest on Entrepreneur

Entrepreneur Media, Inc. values your privacy. In order to understand how people use our site generally, and to create more valuable experiences for you, we may collect data about your use of this site (both directly and through our partners). By continuing to use this site, you are agreeing to the use of that data. For more information on our data policies, please visit our Privacy Policy.