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Control Issues

Is one of your employees building an empire right under your nose?

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This story appears in the October 2001 issue of Entrepreneur. Subscribe »

Last year, the management team of a small technology firm was trying to understand why projects were coming in late and over budget. The company hired Leslie Kossoff, owner of Kossoff Management Consulting in San Mateo, California, to find the problem. All roads led her to the firm's lead software designer. Only he knew the foundation code for the company's software programs. Even worse, he refused to share it with other designers. His secrecy was a huge drain on productivity.

"Designers were always waiting for him. They could read only aspects of his code and didn't know if their work would be compatible," Kossoff says.

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