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Mind Your Manners

Impress clients and prospects with these no-fail rules for business etiquette.

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This story appears in the December 2002 issue of Entrepreneurs Start-Ups magazine.

You've been taught since you were a youngster not to chew with your mouth open, to always put your napkin in your lap before a meal, to say "please" and "thank you" and to perform all those other niceties that mothers instill in their kids. But did your mother ever tell you when to turn off your cell phone? How much time it should take to respond to e-mail? How to leave a nice voice-mail message?

Feeling less than confident about your etiquette skills in the electronic age? Lucky for you, we tracked down some leading etiquette experts to get the skinny on how to behave properly in the 21st century--how not to offend clients and customers with poorly written e-mails, how to make a good first impression in the first days of your start-up and so on. Now, get your shoes off the table and listen up.

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