To See or Not to See? Videoconferencing is more popular than ever, thanks to the ubiquity of broadband and increased acceptance of remote working.

Can't Live With It
Victor Cheng, CEO coach and author in Bainbridge Island, Wash.

Victor Cheng spends much of his day on the phone consulting with small-business owners on growth strategies, financial management and marketing.

Although he has tried videoconferencing, he says he avoids it because it isn't reliable enough. As an alternative, Cheng often likes to use web conferencing tools such as GoToMeeting and collaboration technology such as Google Docs to share documents on calls to clients, whose companies see revenue up to $20 million.