Customer Experience

News and Articles About Customer Experience

Delight, the Awesome Product Metric That Rules Them All
Product Design

Delight, the Awesome Product Metric That Rules Them All

Do your goods outshine the competition and instill fierce consumer loyalty?
Kumar Srivastava
Delivered by
What Consumers Want -- and Don't Want -- From the Internet of Things (Infographic)
Infographics

What Consumers Want -- and Don't Want -- From the Internet of Things (Infographic)

As more and more connected smart devices pour into the market, here's what we hope for and dread.
Carly Okyle
5 Ecommerce Trends Retailers Can Profit From This Holiday Season If They Prepare
Holiday marketing

5 Ecommerce Trends Retailers Can Profit From This Holiday Season If They Prepare

As technology becomes integral to shopping, gearing up for the busy season requires retailers to do more than string Christmas lights.
Tara Sporrer
4 Ways to Make Your Business a Powerful Customer Magnet
Business Circle

4 Ways to Make Your Business a Powerful Customer Magnet

Attract new customers super fast with these techniques.
Chip R. Bell
Customer Experience Should Not Be the Job of Just One Person
Customer Experience

Customer Experience Should Not Be the Job of Just One Person

Structure your organization so that responsibility for overseeing consumer interactions is shared across the whole company.
Mark Lancaster
Think Big to Build Long-Term Credibility With Clients
Marketing Strategies

Think Big to Build Long-Term Credibility With Clients

Rise above your agency's narrow discipline, partner with other firms and view things from the perspective of the customer.
Tanya Benedicto Klich
The 4 Things Your Customers Really Want
Customer Experience

The 4 Things Your Customers Really Want

The essential dynamic of a quality service relationship comes down to a company's addressing these core questions.
Tom Borg
Delivered by
Reciprocal Loyalty -- the Best Way to Acquire and Retain Customers
Customer Loyalty

Reciprocal Loyalty -- the Best Way to Acquire and Retain Customers

Some companies cultivate and win consumers' support by thanking and rewarding them for their online engagement.
Beat Your Competition Into the Ground
Competition

Beat Your Competition Into the Ground

Customers remember what's put out in front of them first, so it pays to be fast.
John Brubaker
The Tech Surge That's Putting Consumers in the Forefront
Next Big Thing

The Tech Surge That's Putting Consumers in the Forefront

Why the shift from producers to customers is changing everything.
John Sculley
Presented by
Fashioning a Memorable Retail Experience That People Will Share
Retail

Fashioning a Memorable Retail Experience That People Will Share

Building a brand that promotes a true sense of community requires an investment in the customer experience beyond optimizing a handful of social media accounts.
David Rekuc
Finding a 'Theory of Everything' for Retail
Retail

Finding a 'Theory of Everything' for Retail

Large merchants are plagued by operating in silos. Whether selling online or in a store, they can aim to operate as one company before the customer's eyes.
Peter Sobotta
Delivered by
How to Increase Revenue Without Actually Selling
Customer Relationship

How to Increase Revenue Without Actually Selling

You are sitting on a gold mine. Here is how to capitalize on it.
Mike Templeman
To Maximize Your Website, Use 'Psychological Distance' to Your Advantage
Psychology

To Maximize Your Website, Use 'Psychological Distance' to Your Advantage

How your customers perceive your product should determine how you present it to them.
Liraz Margalit