Customer Experience

News and Articles About Customer Experience

How to Tap the Power of Social Media to Forge Customer Loyalty
Social Media

How to Tap the Power of Social Media to Forge Customer Loyalty

Think less about leads and much more about your relationship with the fans you have.
Brett Relander
How the Next Five Years Will Revolutionize Business
the future of work

How the Next Five Years Will Revolutionize Business

The years until 2020 are poised to redefine almost every facet of how we work, from the way we run customer service to the way we build our businesses.
Jason Ankeny
Lessons From a Country Music Duo to Make Your Business 'Big & Rich'
Customer Experience

Lessons From a Country Music Duo to Make Your Business 'Big & Rich'

Professional musicians give inspiring performances. Successful entrepreneurs do the same thing.
John Brubaker
Too Much Social Media Can Drive Away Your Customers
Business Circle

Too Much Social Media Can Drive Away Your Customers

Your audience won't tire of quality content but the key word is "quality.''
Brett Relander
Mediocrity or Greatness? That is the Question.
Customers

Mediocrity or Greatness? That is the Question.

A clear vision and devotion to the people a business affects are the hallmarks of the best companies.
Thomas White
4 Reasons Why Customers Vanish Without a Word
Business Circle

4 Reasons Why Customers Vanish Without a Word

Often, people are just too polite to tell you that you are screwing up. You need to find out for yourself.
John Boitnott
4 Steps to Ensuring Customer Experience Comes First
Customers

4 Steps to Ensuring Customer Experience Comes First

Fashion the touch points and interactions so critical for captivating today's empowered consumers.
Jesse Torres
Delight, the Awesome Product Metric That Rules Them All
Product Design

Delight, the Awesome Product Metric That Rules Them All

Do your goods outshine the competition and instill fierce consumer loyalty?
Kumar Srivastava
What Consumers Want -- and Don't Want -- From the Internet of Things (Infographic)
Infographics

What Consumers Want -- and Don't Want -- From the Internet of Things (Infographic)

As more and more connected smart devices pour into the market, here's what we hope for and dread.
Carly Okyle
5 Ecommerce Trends Retailers Can Profit From This Holiday Season If They Prepare
Holiday marketing

5 Ecommerce Trends Retailers Can Profit From This Holiday Season If They Prepare

As technology becomes integral to shopping, gearing up for the busy season requires retailers to do more than string Christmas lights.
Tara Sporrer
4 Ways to Make Your Business a Powerful Customer Magnet
Business Circle

4 Ways to Make Your Business a Powerful Customer Magnet

Attract new customers super fast with these techniques.
Chip R. Bell
Customer Experience Should Not Be the Job of Just One Person
Business Circle

Customer Experience Should Not Be the Job of Just One Person

Structure your organization so that responsibility for overseeing consumer interactions is shared across the whole company.
Mark Lancaster
Think Big to Build Long-Term Credibility With Clients
Marketing Strategies

Think Big to Build Long-Term Credibility With Clients

Rise above your agency's narrow discipline, partner with other firms and view things from the perspective of the customer.
Tanya Benedicto Klich
The 4 Things Your Customers Really Want
Customer Experience

The 4 Things Your Customers Really Want

The essential dynamic of a quality service relationship comes down to a company's addressing these core questions.
Tom Borg