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Today's Most Read
Success Will Never Come to Entrepreneurs Who Do These 10 Things
A Great Name Tells You More Than Just What the Company Does
Everything You Need to Know About Attracting Venture Capitalists
Tony Robbins: This Incredible Money Machine Works While You Sleep
You're Actually Hurting Your Business With These 5 'Productive' Habits
4 Steps to Ensuring Customer Experience Comes First
5 min read
News and Articles About Customer Experience
Delight, the Awesome Product Metric That Rules Them All
Do your goods outshine the competition and instill fierce consumer loyalty?
What Consumers Want -- and Don't Want -- From the Internet of Things (Infographic)
As more and more connected smart devices pour into the market, here's what we hope for and dread.
5 Ecommerce Trends Retailers Can Profit From This Holiday Season If They Prepare
As technology becomes integral to shopping, gearing up for the busy season requires retailers to do more than string Christmas lights.
4 Ways to Make Your Business a Powerful Customer Magnet
Attract new customers super fast with these techniques.
Chip R. Bell
Customer Experience Should Not Be the Job of Just One Person
Structure your organization so that responsibility for overseeing consumer interactions is shared across the whole company.
Think Big to Build Long-Term Credibility With Clients
Rise above your agency's narrow discipline, partner with other firms and view things from the perspective of the customer.
Tanya Benedicto Klich
The 4 Things Your Customers Really Want
The essential dynamic of a quality service relationship comes down to a company's addressing these core questions.
Reciprocal Loyalty -- the Best Way to Acquire and Retain Customers
Some companies cultivate and win consumers' support by thanking and rewarding them for their online engagement.
Beat Your Competition Into the Ground
Customers remember what's put out in front of them first, so it pays to be fast.
Next Big Thing
The Tech Surge That's Putting Consumers in the Forefront
Why the shift from producers to customers is changing everything.
Fashioning a Memorable Retail Experience That People Will Share
Building a brand that promotes a true sense of community requires an investment in the customer experience beyond optimizing a handful of social media accounts.
Finding a 'Theory of Everything' for Retail
Large merchants are plagued by operating in silos. Whether selling online or in a store, they can aim to operate as one company before the customer's eyes.
How to Increase Revenue Without Actually Selling
You are sitting on a gold mine. Here is how to capitalize on it.
To Maximize Your Website, Use 'Psychological Distance' to Your Advantage
How your customers perceive your product should determine how you present it to them.
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