Customer Experience

News and Articles About Customer Experience

Rotten Customer Service? 5 Things Marketers Can Learn From Consumers.
Customer Service

Rotten Customer Service? 5 Things Marketers Can Learn From Consumers.

Marketing insights can help companies improve their bottom line.
Jim Freeze
This Startup Won't Sleep Until it Revolutionizes the Mattress Industry
Product Innovation

This Startup Won't Sleep Until it Revolutionizes the Mattress Industry

Casper is putting bad customer experiences and outdated models and materials to rest.
Jason Ankeny
3 Fundamentals of Better Customer Experiences
Customer Experience

3 Fundamentals of Better Customer Experiences

"Talk to me like I'm a person. . . not in robot code" is one of them.
Toby Bottorf
6 Ways to Write Your Own Success Story in the Booming Sharing Economy
Sharing Economy

6 Ways to Write Your Own Success Story in the Booming Sharing Economy

The growth of the sharing economy shows no signs of slacking, largely because entrepreneurs continue to innovate.
Tx Zhuo
5 Ways to Win Back an Abandoned Shopping Cart
Customer Relationship Management

5 Ways to Win Back an Abandoned Shopping Cart

We're talking the online kind, of course, and the lost revenues they pose for startups.
Bobby Emamian
2 Key Lessons From Disney That Help on Kickstarter and in Business
Customer Service

2 Key Lessons From Disney That Help on Kickstarter and in Business

Walt Disney's vision and ability to deliver mind-blowing experiences can be applied in almost any setting.
John Brubaker
How Customer Service Reps Should Answer The 3 Most Common Questions
Customer Service

How Customer Service Reps Should Answer The 3 Most Common Questions

In spite of the popularity of online shopping, most people still prefer talking to a live customer representative when they have questions or complaints.
Seth Bailey
Wow Customers by Adding Sprinkles to Your Retail Service
Small BizTips

Wow Customers by Adding Sprinkles to Your Retail Service

They may come in for fast, good and cheap -- but they'll come back for unique.
Chip R. Bell
The 5 Things Your Customers Won't Admit About Your Customer Experience
Customer Experience

The 5 Things Your Customers Won't Admit About Your Customer Experience

From first contact and customer onboarding to long-term retention, there are plenty of potential fail points to a good customer experience strategy.
Lisa Hoover McGreevy
Can 'User-Experience' Experts Become 'Customer-Experience' Experts?
User Experience

Can 'User-Experience' Experts Become 'Customer-Experience' Experts?

Small companies have mastered user experience; now it's on to the frontier of customer service.
Toby Bottorf
How 9 Successful Companies Keep Their Customers
Customer Retention

How 9 Successful Companies Keep Their Customers

From making customer retention a key performance indicator to testing methodically, these entrepreneurs explain their staying power.
Joseph Pigato
Create Value -- Not Just Buzz -- For Your Customers
Pitching investors

Create Value -- Not Just Buzz -- For Your Customers

Too many startups neglect the most important goal: determining why someone would want to buy what they're selling.
How to Respond to Bad Reviews to Build Customer Loyalty
Customer Engagement

How to Respond to Bad Reviews to Build Customer Loyalty

Here's what to do when your business gets slammed on Yelp or other review sites.
Brett Relander