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Call Centers Go Virtual

A VoIP service provider that's really more of a virtual call-center enabler

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This story appears in the February 2010 issue of Entrepreneur. Subscribe »

Succeeding in would be easy if it weren't for those darn customers. It's hard enough just figuring out who and where they are, and what's the best way to reach them. Once you have customers, taking care of them is a full-time job. It's not just the time you spend answering calls and formulating responses, but it's also the time you spend finding out what it is a customer wants and who on your team can best deal with it.

You need a way to effectively manage those interactions, as well as the and promotions that bring those customers in the door.

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