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This Multi-Millionaire Founder Drove an Uber to Learn About Customer Service

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This story appears in the March 2017 issue of Entrepreneur. Subscribe »

Last year, Paul English signed up to be an Uber driver. As a multimillionaire, he didn’t need the money, obviously. He wanted to understand what it’s like to be rated.

John Davenport

Related: 4 Assumptions Needed to Deliver 5-Star Customer Service

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