How to Build Intimate Relationships With Your Customers With This Single Lead Nurturing Campaign
What is marketing? This is a question many marketers have tried to answer, and most get it wrong.
I'm not saying I have the definitive answer, but for me marketing is simple: It's about creating a one-on-one relationship in a one-to-many way.
On first glance this may sound impossible, but it isn't. And the key to this is intimacy.
Related: 10 Laws of Social Media Marketing
What most marketers get wrong is they try to automate a process that doesn't need automating. They do this because they're obsessed with growth and scale, yet there's a good chance they don't need massive amounts of leads and customers to achieve success. Instead, all they need are quality connections that count.
The SSF Method
A couple of years ago, I created the SSF Method, and it's helped a lot of entrepreneurs bring meaningful intimacy into their lead generation. Why? Because it removes this idea that everyone should get the same message as everyone else.
You can no longer create a single funnel or lead magnet and expect success. Your audience are at different stages, and your job as a marketer is to give them the right content at the right time. In general, they fit into one of three key buckets of awareness:
- The Sidewalk: Those who are not aware they have a pain or problem
- The Slow Lane: Those who are aware they have a problem, but don't know enough about the process or methodology to move forward
- The Fast Lane: Those who are ready to commit to a solution, but need more information about what the solution is
If you create specific messaging for each, you bring intimacy into your lead generation and become relevant to the right people at the right time. But, it isn't only the message that matters, because it's when you share it when the magic happens.
How to serve the right content to the right people at the right time
Once you understand who your audience is and whether they fit in your sidewalk, slow lane or fast lane, it's easy to create specific content for them.
- People in your sidewalk are not aware of their problem, so you need to produce micro content that illuminates their pain.
- If they're in your slow lane you need to educate them of your process, which means more in-depth content (articles, guides, longer videos, etc.).
- Once they enter your fast lane, you can share intimate and detailed content with them, such as webinars, training sessions and one-on-one phone calls.
Over time, you share more detailed content with them, because they trust you. But, building their trust takes time, so although someone may enter your fast lane from the beginning (because they are actively seeking a solution), you must still take the time to build their trust.
You cannot bombard them with sales messages and expect them to pull the trigger. They can see you have a solution that may solve their problem, but they don't know you; they do not trust you.
So, as well as understanding your audience's awareness level, you must also appreciate how relevant your content is, and the perfect time to share it with them. To do this you must move your relationship out of their inbox, and the best place to begin is Facebook.
The four types of Facebook ads (and when to use each one)
You can achieve a lot in your audience's inbox, but you cannot do everything. You must take your relationship away from your marketing funnel, so you can truly become top of mind.
My clients and I have found the best success using Facebook ads, but you can replicate it for other platforms. The point is to use retargeting ads to ensure you give your audience relevant content at the right time, meaning you extend your reach without overwhelming them with irrelevant messages.
This is where most marketers go wrong, because they place all their focus on lead generation. They send the same people the same ads, meaning everyone sees the same thing again and again. But, it's important to remember there are four types of Facebook ads:
- Lead generation
- Audience building
Everyone focuses on the first two, but there should be a 50/50 split between lead generation/sales and awareness/audience building. This means you should spend 50 percent of your advertising budget on awareness and audience building, as this is what ensures you become top of mind.
How to dominate your audience's newsfeed and capture their attention
Your aim is to dominate your audience's newsfeed with relevant content -- not just based on whether they are in your slow lane or fast lane, but also on their engagement level and how long they have known you.
Remember, the key is intimacy and to build their trust.
It's not all about those lead generation and sales ads. To begin with, you should focus on building their trust with case studies, PR pieces and other social proof. Nurture them, and after a while, share your process and invite them onto a call.
You now have their trust, and as such, you own their attention.
This is how you build intimate relationships with your audience, and don't worry about how much time this all takes because you can still automate most of the process. You still have your funnels. You batch your content and messages. You set up your Facebook ads and run them on autopilot.
But, not everyone goes into the same funnel, and you don't share the same content with everyone in the same order. You provide an experience for them that's specific to their engagement, awareness level, and trust toward you as an authority figure.
You only give them what they need, when they need it. You nurture them and build their trust. You become omnipresent and relevant, and the "go-to" expert with the solution they need. So, turn your lead generation around this year, and stop wasting money on the wrong content at the wrong time.