Cathay Pacific Records Passengers During Flights
Grow Your Business, Not Your Inbox
When asked about the use of cameras, a spokesperson for the airline confirmed to CNN that, "In line with standard practice and to protect our customers and frontline staff, there are CCTV cameras installed in our airport lounges and onboard aircraft (one camera, positioned near the cockpit door) for security purposes."
Storing such detailed and personal information requires tight security, which Cathay Pacific says it caters to with "commercially reasonable physical, electronic and procedural safeguards." The use of the word "reasonable" is not very reassuring, nor is the fact your data can be transferred to other countries and sit on the servers of the airline's subcontractors. As for data retention, Cathay Pacific will "retain your Personal Data for as long as is necessary."
The airline is not utilizing cameras in the back of seats to spy on passengers, but its record on data security and reliable online booking systems doesn't fill me with confidence. In October last year, the airline disclosed a data breach affecting 9.4 million passengers. Then in late December its booking system started selling $16,000 flights for $675, which it honored. Worse, though, was the fact it happened again just two weeks later.