Uber to Riders and Drivers: Wear a Mask or Lose Access to App

Uber will ask drivers to take a selfie through the Uber app before picking up rides. Riders will indicate in the app that they have a mask or face covering.
Uber to Riders and Drivers: Wear a Mask or Lose Access to App
Image credit: Mario Tama/Getty Images via PC Mag

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This story originally appeared on PCMag

If you don’t wear a mask on your next Uber ride, you may end up losing access. 

Starting on Monday, May 18, Uber will begin requiring both riders and to wear masks during their ride-hailing trips. To help enforce the policy, users found in violation can be reported to the company through the app. 

“Now we are adding new options for feedback, including having no face cover or mask,” Uber said in today’s announcement. “Drivers and riders who repeatedly violate mask policies risk losing access to Uber.”

Offenders will get served a suspension or a permanent ban, depending on the situation, the company told PCMag.

In addition, Uber is rolling out a new system to ensure drivers are wearing a mask before they can begin picking up passengers: Through the Uber app, they’ll have to take a selfie in which they are donning a face covering. 


Image of mask-tasking selfie feature.
Credit: Uber

“After we verify the driver is covering their face, we’ll let the rider know via an in-app message,” the company said. “Unlike our Real-Time ID Check system, this technology detects the mask as an object in the photo, and does not process biometric information or compare mask selfies to driver photos in our database.”

If the driver fails the mask-wearing test, Uber will deny them access to the ride-hailing app.

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