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'After This, I Think I'm Leaving Verizon': Customers Furious After Verizon Ignores Outages Affecting Thousands

Over 24,000 Verizon customers reported outages in cellular and internet services on Wednesday.


Can you hear me now? Apparently not!

NurPhoto | Getty Images

Verizon's infamous slogan didn't seem to be too accurate on Wednesday when cellular service and internet outages swept the country unprompted.

Over 24,073 people reported outages per Down Detector, with peak outages being reached around 4:30 pm EST.

The majority of outages reported came from the West Coast (partially California) though they seemed to affect customers all over the country.

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Verizon did not immediately make a statement regarding the outages, leaving many customers confused as to whether or not their was something wrong with their individual devices or if the issues were widespread.

Many turned to social media to lament that they had heard nothing from the service provider, causing outrage on Twitter by disgruntled customers who demanded answers from Verizon via the Verizon Support account.

Though some received individual responses, Verizon did not release any sort of widespread statement or confirmation on Verizon Support, Verizon main or any related Twitter accounts.

There was also nothing posted to the Verizon website or any sort of email sent out to customers.

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"An outage for more than 5+ hours yet you still haven't posted a statement reassuring your 110 million customers that their service will be restored," one user wrote.

"Are we just going to ignore the fact that your entire network is down? Why wouldn't someone post an update for customers," another pointed out.

Many called the company out for poor customer service and pressed the company to give any updates.

However, a Verizon spokesperson released a statement to KCRA 3 on Wednesday during peak outages around 4:30 pm.

"A fiber issue in the core of the network caused some of our customers to experience intermittent call failures today," Verizon spokesperson Liz Maly told KCRA 3 in a statement. "The issue was identified and resolved by Verizon engineers and the majority of impacted customers should be seeing service as usual. If any customer is still experiencing lingering issues, please restart your device. We apologize for any inconvenience this may have caused."

Reports of outages started dwindling down about an hour later with less than 1,000 outages being reported by midnight.

Verizon was down just shy of 5% year over year as of Thursday afternoon.

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