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The Simple Solution That Made This Company's Shipping Delays Disappear Yes, you need project management.

By Mark Yarm

This story appears in the January 2017 issue of Entrepreneur. Subscribe »

Adam Wells

"It's a beautiful thing when a thousand pieces arrive at a factory and they get assembled into one product that gets shipped to a customer," says Andy Cochrane, director of marketing for the San Francisco-based Oru Kayak, which makes light, foldable kayaks. But two years ago, that beautiful thing was routinely derailed by missing, late or incorrect components -- meaning months-long delays and many irritated customers.

Related: The Service That Helped an Ecommerce Site Fix Its Shipping Woes

The Fix

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