Hotel Guest Requests, and Receives, Framed, Signed Photo of Christopher Walken

Here's an example of customer service that goes beyond expectations.

learn more about Rose Leadem

By Rose Leadem

Robert Marquardt | Getty Images

Opinions expressed by Entrepreneur contributors are their own.

Great customer service is alive and well, despite what you read and see (we're looking at you, United Airlines).

From requesting a taxi to scheduling a wake up call, it's typical for hotels to make special accommodations for their guests. At one Irish hotel, a guest proved you can even request a framed photo of your favorite celebrity to be set up in your room.

Related: The Difference Between Customer Service and Customer Experience

Daniel Buckley booked a night at the Pembroke Hotel in Kilkenny, Ireland, and upon making the reservation, added a special request for a framed, signed photograph of Christopher Walken in Pulp Fiction. When booking the hotel, Buckley and his friend Luke Murphy added the bizarre note under the "special requests" section of their reservation.

The request, which Buckley shared on Facebook, read: "We would like a FRAMED photo of Christopher Walken (signed if possible) from Pulp Fiction, as my father was an assistant to Mr Walken for this film and this was his greatest accomplishment."

Related: Customer Service Is Ground Zero For Success

The hotel brought Buckley exactly what he asked for. In the room was a signed, framed photograph of Walken in Pulp Fiction.

Rose Leadem
Rose Leadem is a freelance writer for Entrepreneur.com. 

Related Topics

Editor's Pick

The Dark Side of Pay Transparency — And What to Do If You Find Out You're Being Underpaid
Thinking of a Career Change? Here Are 4 Steps You Can Take to Get There.
A Founder Who Bootstrapped Her Jewelry Business With Just $1,000 Now Sees 7-Figure Revenue Because She Knew Something About Her Customers Nobody Else Did
Everything You Need to Know About Franchise Law
Growing a Business

Scaling Made Easy: How to Scale Your Business like a Fortune 500 Company

Once you have the night-vision skills of Fortune 500 restaurants, scaling becomes effortless. Here are 3 ways to scale, hidden in plain sight.

Business Ideas

55 Small Business Ideas To Start Right Now

To start one of these home-based businesses, you don't need a lot of funding -- just energy, passion and the drive to succeed.

Marketing

Streaming TV Is the Future of Advertising — Without Breaking the Bank

Today's consumers expect personal, impactful ads. There's an advertising method that can get you there for half the price, making it the next frontier in digital advertising.