Customer Complaints

News and Articles About Customer Complaints

Battling Brand Sabotage: The Angry Critic
Reputation Management

Battling Brand Sabotage: The Angry Critic

Only one negative online review can destroy your company's reputation. Here's how to prevent that from happening.
Anca Bradley
JustFab: Silicon Valley Sees a Unicorn, Customers See a Trojan Horse
Legal Issues

JustFab: Silicon Valley Sees a Unicorn, Customers See a Trojan Horse

The company's founders have a history of being associated with dubious practices.
Carly Okyle
Subway Reveals It Did Not Act on a Serious Complaint About Jared Fogle in 2011
Subway

Subway Reveals It Did Not Act on a Serious Complaint About Jared Fogle in 2011

The complaint was from a former journalist who also took her concerns to the FBI.
Kate Taylor
Apple Will Fix the Busted Camera on Your iPhone 6 Plus
iPhone

Apple Will Fix the Busted Camera on Your iPhone 6 Plus

Customers who bought phones between September 2014 and January 2015 can get their back-of-phone cameras fixed for free.
7 Ways to Soothe a Customer Complaining Online
Customer Complaints

7 Ways to Soothe a Customer Complaining Online

Customers can complain anonymously but you have to respond publicly. Be nice and patient.
John McAdam
Good News for Your Inbox: LinkedIn Cuts Back on Annoying Emails
Linkedin

Good News for Your Inbox: LinkedIn Cuts Back on Annoying Emails

The company is decreasing the number of emails it sends to users.
Kate Taylor
The Magic Words Customers Want to Hear
Starting a Business

The Magic Words Customers Want to Hear

These words and phrases to show customers how important they are to you and your business.
The Staff of Entrepreneur Media, Inc.
Customers Are Not Always Right. They Are Just Never Wrong.
Customer Service

Customers Are Not Always Right. They Are Just Never Wrong.

Follow these steps to resolve most matters when clients' service expectations are not met.
Zeke Adkins
8 Steps for Dealing With Angry Customer Complaints
Customer Service

8 Steps for Dealing With Angry Customer Complaints

How an early morning exercise session lead to a new understanding of managing aggressive feedback.
Peter Gasca
Not in the Mood to Battle Corporate Customer Service? Get a Jerk to Do It For You.
Ready To Launch

Not in the Mood to Battle Corporate Customer Service? Get a Jerk to Do It For You.

If you're a jerk looking for work, the former head of Reddit just might have a job for you. Nice guys need not apply.
Kim Lachance Shandrow
It's No Longer a Question Whether to Use Social Media for Customer Service
Social Media

It's No Longer a Question Whether to Use Social Media for Customer Service

If someone had a bad experience, chances are they are going to talk about it. Here are five tips to craft a strategy to respond.
Shana Starr
3 Steps to Happier Customers
Customer Relationship

3 Steps to Happier Customers

Adopt best practices to weather the storms of an Internet business. Engage in the fine art of keeping your online visitors satisfied.
Belinda Chan
Apple's New iPhone Hit By 'Hairgate,' the Latest Social-Media Storm
Customer Complaints

Apple's New iPhone Hit By 'Hairgate,' the Latest Social-Media Storm

First there was bendgate. Now brace yourself for hairgate, the latest online uproar.
How to Fire Back at an Angry Customer on Social Media
Social Media

How to Fire Back at an Angry Customer on Social Media

The way you respond to customers can improve the reputation of your business, or tear it down in an instant.
Peter Gasca