Customer Complaints

News and Articles About Customer Complaints

3 Steps to Happier Customers
Customer Relationship

3 Steps to Happier Customers

Adopt best practices to weather the storms of an Internet business. Engage in the fine art of keeping your online visitors satisfied.
Belinda Chan
Delivered by
Apple's New iPhone Hit By 'Hairgate,' the Latest Social-Media Storm
Customer Complaints

Apple's New iPhone Hit By 'Hairgate,' the Latest Social-Media Storm

First there was bendgate. Now brace yourself for hairgate, the latest online uproar.
How to Fire Back at an Angry Customer on Social Media
Social Media

How to Fire Back at an Angry Customer on Social Media

The way you respond to customers can improve the reputation of your business, or tear it down in an instant.
Peter Gasca
Delivered by
The 3 Things You Need to Do When You've Upset Your Customer
Customer Service

The 3 Things You Need to Do When You've Upset Your Customer

If your customer is letting you know he's not happy with your business, you have a chance to make things right. Here's how.
Tom Borg
Right-Sizing the Twitter Support Strategy for a Business
Customer Service

Right-Sizing the Twitter Support Strategy for a Business

A small company can get by with one account but large-scale enterprises would be wise to branch out.
Shankar Ganesh
5 Tips for Staving Off an Attack From a Special Interest Group
Survival Strategies

5 Tips for Staving Off an Attack From a Special Interest Group

Strategically responding to threats can save your company and elevate your reputation.
Peter Gasca
Delivered by
The Savvy Business Owner's Guide to Honesty Via Social Media
Customer Feedback

The Savvy Business Owner's Guide to Honesty Via Social Media

All customers want to know the truth about the company, even if it hurts. Use Facebook and Twitter to good effect.
Karen Mishra
Hold the Phone! Don't Outsource Customer Support Just Yet
Customer Support

Hold the Phone! Don't Outsource Customer Support Just Yet

Here are five reasons to keep a support team in-house.
Chris Herbert and Christian Smith
Hello? Is Someone There? Why Customer Support Matters.
Customer Support

Hello? Is Someone There? Why Customer Support Matters.

Your service team can not only address client problems but give valuable feedback to your company and product.
Chris Herbert and Christian Smith
Sriracha Factory Given 90-Day Ultimatum as Spicy Fumes Declared a 'Public Nuisance'
Legal Center

Sriracha Factory Given 90-Day Ultimatum as Spicy Fumes Declared a 'Public Nuisance'

With residents of Irwindale, Calif., complaining of a burning sensation in their eyes and throats, a Sriracha factory must clean up shop.
Geoff Weiss
Presented by
7 Damaging Myths About Customer Engagement to Promptly Discard
Customer Engagement

7 Damaging Myths About Customer Engagement to Promptly Discard

Instead of guessing your way through your relationships with customers, have a better understanding of what they want and expect.
Patrick Proctor
Safe Use of Social Media in Regulated Fields? It's a Real Option.
Customer Engagement

Safe Use of Social Media in Regulated Fields? It's a Real Option.

Find out how your company can alert consumers to news or be alert to complaints on popular channels -- and still comply with government rules.
John Rampton