News and Articles About Customer Complaints
Adopt best practices to weather the storms of an Internet business. Engage in the fine art of keeping your online visitors satisfied.
First there was bendgate. Now brace yourself for hairgate, the latest online uproar.
The way you respond to customers can improve the reputation of your business, or tear it down in an instant.
If your customer is letting you know he's not happy with your business, you have a chance to make things right. Here's how.
A small company can get by with one account but large-scale enterprises would be wise to branch out.
Strategically responding to threats can save your company and elevate your reputation.
All customers want to know the truth about the company, even if it hurts. Use Facebook and Twitter to good effect.
Here are five reasons to keep a support team in-house.
Your service team can not only address client problems but give valuable feedback to your company and product.
With residents of Irwindale, Calif., complaining of a burning sensation in their eyes and throats, a Sriracha factory must clean up shop.
Instead of guessing your way through your relationships with customers, have a better understanding of what they want and expect.
Find out how your company can alert consumers to news or be alert to complaints on popular channels -- and still comply with government rules.
Connect with Entrepreneur
Most Shared Stories
You'll Market Better and Be More Persuasive Knowing These 10 Brain Facts
No Money to Start a Business? No Problem. Try These 5 Options.
9 Reasons to Quit Your Job As Soon As You Can
How Sara Blakely Built a Billion-Dollar Business From Scratch
How to Best Utilize Your Positive Customer Feedback