News and Articles About Customer Complaints
Strategically responding to threats can save your company and elevate your reputation.
All customers want to know the truth about the company, even if it hurts. Use Facebook and Twitter to good effect.
Here are five reasons to keep a support team in-house.
Your service team can not only address client problems but give valuable feedback to your company and product.
With residents of Irwindale, Calif., complaining of a burning sensation in their eyes and throats, a Sriracha factory must clean up shop.
Instead of guessing your way through your relationships with customers, have a better understanding of what they want and expect.
Find out how your company can alert consumers to news or be alert to complaints on popular channels -- and still comply with government rules.