Customer Complaints

News and Articles About Customer Complaints

3 Steps to Happier Customers

Adopt best practices to weather the storms of an Internet business. Engage in the fine art of keeping your online visitors satisfied.

Apple's New iPhone Hit By 'Hairgate,' the Latest Social-Media Storm

First there was bendgate. Now brace yourself for hairgate, the latest online uproar.

How to Fire Back at an Angry Customer on Social Media

The way you respond to customers can improve the reputation of your business, or tear it down in an instant.

The 3 Things You Need to Do When You've Upset Your Customer

If your customer is letting you know he's not happy with your business, you have a chance to make things right. Here's how.

Right-Sizing the Twitter Support Strategy for a Business

A small company can get by with one account but large-scale enterprises would be wise to branch out.

5 Tips for Staving Off an Attack From a Special Interest Group

Strategically responding to threats can save your company and elevate your reputation.

The Savvy Business Owner's Guide to Honesty Via Social Media

All customers want to know the truth about the company, even if it hurts. Use Facebook and Twitter to good effect.

Hold the Phone! Don't Outsource Customer Support Just Yet

Here are five reasons to keep a support team in-house.

Hello? Is Someone There? Why Customer Support Matters.

Your service team can not only address client problems but give valuable feedback to your company and product.

Sriracha Factory Given 90-Day Ultimatum as Spicy Fumes Declared a 'Public Nuisance'

With residents of Irwindale, Calif., complaining of a burning sensation in their eyes and throats, a Sriracha factory must clean up shop.

7 Damaging Myths About Customer Engagement to Promptly Discard

Instead of guessing your way through your relationships with customers, have a better understanding of what they want and expect.

Safe Use of Social Media in Regulated Fields? It's a Real Option.

Find out how your company can alert consumers to news or be alert to complaints on popular channels -- and still comply with government rules.

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