This Company Wants Its Customers to Know Exactly How Much It Is Making From Them

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This Company Wants Its Customers to Know Exactly How Much It Is Making From Them
Image credit: Everlane via Twitter
Everlane Studio
Senior Entrepreneurship Writer at CNBC
4 min read

Retail is a game of cat and mouse. The retailer tries to convince shoppers that they are getting their money’s worth and shoppers try to determine just how much of a deal they can squeeze out of a retailer. It’s a game of smoke and mirrors, deals and discounts, allure and illusion.

Until it’s not. Luxury clothing manufacturer and e-retailer Everlane has built a business on ultimate transparency, taking the risky step of sharing cost and markup information with its customers.

For example, Everlane tells customers that its Petra Market leather handbag, which retails for $365, costs $204.45 to make. Of that, $100.10 is spent on leather, $32.50 goes into hardware like zippers, $50.96 on craftsmanship, $8.07 on international duties and $12.82 to transport from Italy, where the bags are made. Everlane’s total profit? $160.55.

A $15 t-shirt that Everlane sells costs $6.70 to make: $2.75 in cotton, 35 cents in cutting costs, $1.35 in sewing costs, 50 cents in dying, $1.25 in finishing costs and 50 cents in transportation. That means that Everlane is pocketing $8.30 every time anyone buys a t-shirt from its site.

Related: Your Customers Aren't Looking for a Fling (Infographic)

On top of that, Everlane generates infographics that make its cost structure exceptionally obvious to its consumers. And the company never runs sales, ever, so what you see is what you get.

Everlane’s transparency is its brand. “People have never seen that stuff before and it’s pretty provocative,” says founder Michael Preysman. “The dream is to create a brand where people become more educated about the world. And in the same way that people demand to know where their food comes from they say, ‘Hey, where do my clothes come from? Where do my home goods come from and what do they cost me to make?’ Because I want to be treated fairly as a consumer.’”

San Francisco-based Everlane first launched in November of 2011 with 1,500 t-shirts of a single design. Almost instantly, there was a waiting list. Today, the company sells a wide range of apparel items for both men and women as well as leather goods and accessories. Everlane has 35 employees and about 150,000 customers.

Related: Becoming the 'Benchmark' Brand Everyone Covets

In addition to telling consumers exactly how much an item costs to make, Everlane is aggressively transparent about where its products are made. Consumers can see photos of factories where products are made and Everlane spot checks those factories multiple times per year.

For example, the Ryan Long Sleeve shirt, available for $30, is made of fabric developed with the family-owned Ryan Factory in Long Beach, Calif. Consumers can see pictures inside the factory, read how Everlane found the factory and even check the local time and weather at each particular factory.

This Company Wants Its Customers to Know Exactly How Much It Is Making Off Them
Ryan Factory in Long Beach, Calif.
Image credit: Marat Shaya

Everlane’s target audience is the same consumer who cares to know that his or her coffee beans were grown by farmers being paid sustainable wages: the Whole Foods shopper, the Trader Joe’s shopper, the tech-savvy early adopter, the “This American Life” public radio show listener, says Preysman. (When “This American Life” host Ira Glass read Everlane’s advertisement, Preysman says the website experienced a surge in traffic.)

Related: Good Content Marketing Starts With Knowing Your Customers

Before launching Everlane, Preysman worked in private equity, working in groups that invested in technology companies like Facebook and Yelp. He saw opportunity in fashion because it was a market ripe for disruption.

“I grew up in California in a pretty entrepreneurial family in the heart of the tech boom. It was Silicon Valley and my Dad started a couple companies. When you are part of that, it’s always the idea to push the status quo forward,” he says.

That said, the clothing that Everlane is making and selling is just a launch pad for Preysman. “Everlane is a platform where we think about it as clothing is just a beginning for us.”

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This Company Wants Its Customers to Know Exactly How Much It Is Making Off Them


Related: The One Thing Your Startup Really Needs to Succeed

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