Subscribe to Entrepreneur for $5

When Ignorance Isn't Bliss

What do you do with an employee who is incompetent but can't see it?

This story appears in the July 2001 issue of Entrepreneur. Subscribe »

At first, Elizabeth McRae Smith, 37, couldn't put two and two together. But soon she suspected the truth: One of her employees was hopelessly incompetent.

A pattern of typos and bad grammar was hurting Smith's business. "This person had incompetence in a number of areas that are important to public relations and even caused some problems with clients that I had to fix," says Smith, founder and CEO of The McRae Agency, a PR firm with six employees.

Continue reading this article -- and everything on Entrepreneur!

Become a member to get unlimited access and support the voices you want to hear more from. Get full access to Entrepreneur for just $5!

3 months free with code ZENDESK

Presented by zendesk

3 months free with code ZENDESK