When Ignorance Isn't Bliss
What do you do with an employee who is incompetent but can't see it?
At first, Elizabeth McRae Smith, 37, couldn't put two and two together. But soon she suspected the truth: One of her employees was hopelessly incompetent.
A pattern of typos and bad grammar was hurting Smith's business. "This person had incompetence in a number of areas that are important to public relations and even caused some problems with clients that I had to fix," says Smith, founder and CEO of The McRae Agency, a PR firm with six employees.
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