📺 Stream EntrepreneurTV for Free 📺

'We Don't Give a Sh*t About Gluten Free': A Restaurant Owner Gets Bold With Customers A San Francisco chef is tired of catering to hard-to-satisfy customers. So, he's telling picky patrons to go buy dinner elsewhere.

By Kate Taylor

entrepreneur daily

Opinions expressed by Entrepreneur contributors are their own.

Is the customer always right? This chef doesn't think so – and he's throwing out diners who disagree.

Last week, the chef a Chinese restaurant in San Francisco called SO closed up shop early because he was tired of rude customers and their needy demands, reports ABC7. A sign posted on the door explained his reasoning: "We are closed because of you (customers). So... Yes we use MSG! We don't believe in organic food, and don't give a shit about gluten free."

While the chef and restaurant owner James Chu returned to work this week, he isn't backing down on his stance. A new sign on the door reads, "We work hard to please everyone, but know we can't. So if you're hard to please, please turn around and go somewhere else."

Telling potential customers to scram is a bold business move that has brought major media attention and social media buzz to the small Chinese restaurant.

Related: How to Stop the Time Suck of Customer Relationships

"This place is anti-organic and pro-MSG. Never getting my business," reads a one-star Yelp review. "I'll go somewhere that cares about its customers."

However, most critics on Yelp have been impressed by Chu's refusal to bow to customer demands. The restaurant currently is averaging four stars, with more than 1,250 reviews.

"Thumbs up to the owners for sticking up to their guns," reads one recent review. "The owner is very honest about using MSG and being non-organic. No one is forcing you to eat here if you don't like it."

Every entrepreneur has to deal with eternally dissatisfied customers. Is it better to stick by the old adage "the customer is always right," or to tell them to deal with it or get out? Let us know your take in the comments.

Related: 3 Out of 4 Negative Tweets Happen While Customers Are Still Inside the Restaurant

Kate Taylor

Reporter

Kate Taylor is a reporter at Business Insider. She was previously a reporter at Entrepreneur. Get in touch with tips and feedback on Twitter at @Kate_H_Taylor. 

Want to be an Entrepreneur Leadership Network contributor? Apply now to join.

Editor's Pick

Franchise

Franchising Is Not For Everyone. Explore These Lucrative Alternatives to Expand Your Business.

Not every business can be franchised, nor should it. While franchising can be the right growth vehicle for someone with an established brand and proven concept that's ripe for growth, there are other options available for business owners.

Business Ideas

63 Small Business Ideas to Start in 2024

We put together a list of the best, most profitable small business ideas for entrepreneurs to pursue in 2024.

Business News

Passengers Are Now Entitled to a Full Cash Refund for Canceled Flights, 'Significant' Delays

The U.S. Department of Transportation announced new rules for commercial passengers on Wednesday.

Leadership

Why Companies Should Prioritize Emotional Intelligence Training Alongside AI Implementation

Emotional intelligence is just as important as artificial intelligence, and we need it now more than ever.

Business News

Elon Musk Tells Investors Cheaper Tesla Electric Cars Should Arrive Ahead of Schedule

On an earnings call, Musk told shareholders that Tesla could start producing new, affordable electric cars earlier than expected.