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Some industries have higher stakes than others. As someone who deals with the pressure of such a high stakes business - in addition to all of the other elements that go into running a successful operation - Nahuel Hilal, owner of Iris Tattoo, has plenty of insights to share.

From a customer's first interaction on the website, to the class itself, owner and founder, Lindsey Kaalberg, put extreme thought and care into building a memorable experience.

Anticipating diverse customer needs takes thought, intention and mindfulness and it's not something that comes without work.

Shawn Walchef, Owner of Cali BBQ & Founder of Cali BBQ Media, talks about what Digital Hospitality is, why it's so important and what steps business owners can take to implement an effective digital strategy.

This week we speak to Angela Shen, owner and founder of Savor Seattle, about conscious consumerism, customer service and knowing your limits.

Ahead of the user-review hub's first-annual Women in Business Summit, it's released data from interviews with more than 1,500 female business owners.

This week we talk with Amanda Scotese, owner and founder of Chicago Detours - a touring company that is always pushing the limits of what is expected to create an unforgettable - and more importantly, irreplicable - experience for their customers.

Building a business where people go to feel inspired and confident is much easier said than done. Replicating and franchising that concept, all while making the important things stick, is even harder.

Creating a business isn't always about the endgame of selling a product. For Clinton Jones, owner of Magnum Opus Hair Salon in D.C., it's about creating a cultural exchange.

This week we talk with Jay Stofer, founder and CEO of NYC business, Lockbusters, who knows that his reputation is everything.

Mignon Francois, owner of The Cupcake Collection, discusses pandemic pivots but, more importantly, we hear from her on how she turned a business - started from nothing - into a two location success.

Being a great leader doesn't come naturally to many - however, as a business owner you are thrown into a leadership role. Hear from Josh Campbell, owner of Rescue Air Heating & Cooling in Richardson, TX, about what it takes to succeed.

On this week's episode, Krisi Hora, owner Peg Leg Vintage, and Yelp reviewer Hannah H. discuss about curating and find hidden gems.

Nic Faitos, owner of Starbright Floral Designs, shares how making small adjustments and investing in the extras can make a big difference - especially when it comes to revenue.

Look for the "Donate" option on the web and in the app to help support restaurant, nightlife, beauty and fitness operators.

Research shows a strong correlation between bad weather and unhappy customer reviews.

Your messaging is only part of the equation when it comes to your business's reputation. Reviews, both good and bad, are the other part, and they're not under your control. Here's a path forward.

Stay in the know in 60 seconds.

Business owners have to pay attention to online reviews because they can have a huge impact.

Stay in the know in 60 seconds.

Online reviews are supposedly the gold standard for judging a business but, seriously, not all that glitters is gold.