Online Presence
When a Client Rips You on Social Media, Respond Like Kathy Griffin’s Attorney
The epitome of professionalism is keeping your composure when an irate customer is bad mouthing you in public.
By Gene Marks
Yelp | Page 7
Building a Business
The Surprising App That Worries ‘Mad Money’s’ Jim Cramer
The host of the CNBC show, who owns two small businesses, shared his top tips Saturday during the American Made Summit.
Business News
Yelpers to Have Their Own Show on The Food Network
It's titled '12 Hungry Yelpers,' because of course.
Tech
Controversial ‘Yelp for People’ App Now Available for Download
Peeple allows people to review others online.
Business News
Yelp CEO Responds to Employee Fired After She Wrote a Post About Her Low Pay
Talia Jane, who worked for the company's food delivery arm Eat24, wrote an open letter to Yelp CEO Jeremy Stoppelmann on Friday.
Business News
The Top 100 Restaurants in the U.S., According to Yelp Users
Eateries in one particular state dominated the list.
By Akane Otani
Business News
Yelp and OpenTable Quietly End Partnership as Rivalry Heats Up
The companies parted ways under mounting competition, with OpenTable facing new rivals to its reservation business and Yelp dogged with questions about stalling growth.
By Reuters
Marketing
Star Ratings Matter Just as Much as (If Not More Than) Online Reviews
Research shows how even an average 3-star rating for your business can hurt your bottom line.
Business News
Following Death Threats, Peeple Founder Says She Was Wrong to Position App as ‘Yelp for People’
So what if people hate Peeple? Julia Cordray is launching it anyway.
Business News
What’s Behind Yelp’s Terrible, Horrible, No Good, Very Bad Week
The company reported a loss, a co-founder left and the stock nose-dived.
Building a Business
Yelp Founder Said to Temporarily Call Off Sale Talks
The company's shares fell as much as 15 percent to a two-year low on the news.
By Reuters
Online Presence
Feeling the Sting of Recent Rotten Reviews on Yelp?
Here are four strategies for how to turn things around.
By Brian Moran
Thought Leaders
Yelp Offers Fashion Retailers New Ecommerce Option
Shopping is Yelp's largest category of reviewed businesses, the company said, comprising 23 percent of all reviews.
By Geoff Weiss
Business News
Yelp Might Be Exploring a Sale
The consumer review website has put itself on the block for as much as $3.5 billion, one report says.
By Reuters
Business News
More Businesses Can Now Offer Booking Options on Yelp
Through new partnerships, Yelp users can now book a hair appointment, order flowers or set up a consultation with a lawyer directly through a company's Yelp page.
By Nina Zipkin
Business News
Yelp Shares are Tanking and a Kickstarter Project Could Be the Reason
A new documentary apparently shows alleged abuses by the customer review service.
By Myles Udland
Business Legal
Yelp Sues Sites That Claim They Can Sell Business Owners 5-Star Reviews
The embattled crowdsourced review platform returns to court again but this time it is on the other side of the legal line.
By Nina Zipkin
Online Presence
6 Better Responses to a Bad Review Than Yelling or Sulking
Somebody trashing your company online is hurtful and infuriating but responding that way makes the situation worse.
By Cris Burnam
Business Legal
FTC Takes No Action Against Yelp Following Year-Long Investigation Into Review System
Despite outcry from small-business owners, this marks the second inquiry by the FTC that has resulted in no further action, according to Yelp.
By Geoff Weiss
Online Presence
Researchers Are Using Yelp to Predict When a Restaurant Will Shut Down
With new software, researchers say Yelp reviews can serve as a crystal ball for restaurant failures.
By Kate Taylor
Online Presence
Got a Bad Yelp Review? Here’s How to Defend Your Business Online. (Infographic)
With more people researching before making a purchase, online reviews are important. Here's how to handle the negative ones while encouraging positive ones.
By Laura Entis
Building a Business
The Missing Element in Your Digital Marketing Might Be a Fresh Coat of Paint
Make certain your business is always pretty as a picture and you won't worry what potential customers see when they look online to decide if they'll visit.
Marketing
Why This Bay Area Bistro Wants to Be Yelp’s Worst-Rated Restaurant Ever
In a protest against the site's alleged ratings manipulations, this Italian restaurant's co-owners offered scathing reviewers 25-percent off their checks.
By Geoff Weiss
Building a Business
How 23andMe Caused a Divorce: A Look at Unintended Consequences
A look at what happens when customers use a business for their own purposes, regardless of the company's explicit mission.
By Carly Okyle
Online Presence
New Legislation Would Make Banning Negative Yelp Reviews Illegal
Your right to write angry Yelp reviews may soon become law.
By Kate Taylor
Marketing
Appeals Court Rules That Yelp’s Ad Sales Tactics Aren’t Extortion, Just ‘Hard Bargaining’
Businesses don't have the right to pre-existing good reviews, the court said.
By Laura Entis
Marketing
Hotel Says $500 Fine on Negative Yelp Reviews Was a Joke
Angry Yelpers turned on a hotel after an article claimed the hotel fined newlyweds for guests' negative online reviews. Now, the hotel claims it was all a misunderstanding.
By Kate Taylor