Marketing
Behind the Curtain of Yelp’s Powerful Reviews
The website could bring in more customers, or scare them away. Can business owners do anything to fight back?
By Leigh Held
Yelp | Page 8
Business News
Amazon May Launch a Local Services Marketplace
Amazon is reportedly looking beyond media, apparel, furniture and food -- and putting the call out to babysitters, handymen, birthday clowns and plumbers.
By Geoff Weiss
Online Presence
Facebook Lets Restaurants Post Menus to Pages; Yelp Announces New Video Feature
Facebook's new feature is a direct jab at competitors like Yelp.
By Laura Entis
Building a Business
How to Accumulate Good Customer Reviews That Stick
Posting fake reviews and asking customers to post reviews can land you in trouble with Yelp and Google. Instead, follow these tips.
Tech
How Bitcoin Is Fueling a New Payments Battlefield
The traditional payments industry is headed for an upheaval as more small businesses begin accepting Bitcoin and more payment startups rise to meet the growing demand.
Tech
Yelp Now Points Users to Businesses That Accept Bitcoin as Payment
The popular consumer review site pushes Bitcoin as a viable payment option further into the mainstream.
Building a Business
In the Face of Ruinous Online Reviews, Businesses Today Are Turning the Tables
If the internet has created a space where consumers are free to sound off at will on sites like Yelp, to what extent do business owners have the right to respond?
By Geoff Weiss
Tech
Lazy Customers Can Now Search Yelp Using Emojis
Fewer characters? Sure. More convenient? Probably not.
By Kate Taylor
Tech
Yelp Listings, Reviews to Be Featured in Yahoo Search Results
With the partnership, Yahoo's data on local businesses is about to get a lot more detailed.
By Jason Fell
Marketing
4 Steps to Establishing Your Business on Review Sites
If you're trying to sell something, online reviews are important to your customers. Here's how to beef up your business's presence on review sites.
By Ann Handley
Building a Business
Connect With Angry Customers Before They Yelp
The app OwnerLists establishes a direct line of communication between business owners and their customers, allowing them to respond directly to negative reviews.
Online Presence
How to Handle Negative Online Reviews
Our PR expert Ivan Ristic discusses how businesses should handle negative comments on social media and review sites like Yelp.
By Ivan Ristic
Online Presence
Yelp Co-Founder: ‘There Has Never Been Any Amount of Money You Could Pay Us to Manipulate Reviews’
During a recent reddit AMA, Jeremy Stoppelman fielded questions from business owners about the site's alleged poor practices.
Online Presence
Reviewers Compare Yelp to a ‘Slave Ship’ in Ridiculous Class-Action Lawsuit
Yelpers argue that their lack of payment for reviews is exploitative unpaid labor, comparing practices to a 'galley slave ship.'
By Kate Taylor
Online Presence
Yelp: We Won’t Stand for Businesses That Pay for Fake Reviews
A new round of consumer alerts will be posted on business pages that Yelp suspects of gaming its review system.
By Jason Fell
Tech
Not Sure What to Eat? This App Knows What You’re Craving
A new tool uses a 'neural-network algorithm' to analyze millions of reviews and then recommend restaurants based on the foods you love the most.
By Jason Fell
Online Presence
Yelp Posts Massive Earnings Increase But Still Hasn’t Turned a Profit
The social-review site's massive growth can be attributed to an influx of advertisers, an analyst says.
Online Presence
Yelp Doubles Down on Restaurant Businesses With Acquisition of Reservation Service SeatMe
Read about Yelp's acquisition of a reservation service, how top talent is leaving Facebook, how Honda is using Vine for customer service and more social-media news.
Online Presence
Angry Business Owners Appeal Yelp Ruling Over Alleged Extortion
Appeal drudges up accusations of review rigging, tilting the site's rating system.
Marketing
Businesses to Begin Selling on Yelp
The website known for its listings and reviews of local businesses is set to become an ecommerce platform.
Marketing
9 New Tips for Location-Based Marketing
It's been years since the early days of Foursquare and Yelp. What should entrepreneurs know now about location-based marketing? Team Digital has this advice.
Building a Business
Yelp Helps Small Businesses Turn Visitors Into Buyers, for a Fee
The popular review site introduces a new service that enables users to make transactions through their pages.
Online Presence
Yelp Continues to Defend Against Claims of Review Manipulation
Some business owners are expressing anger and confusion over the site's system for filtering reviews.
By Jason Fell
Online Presence
5 Steps to Getting Your Business Ranked on Yelp
Love it or hate it, Yelp is one of the most widely used and respected search and review services among consumers. Some tips for making your business stand out.
By AJ Kumar
Business Legal
When Bad Online Reviews Cost Business
A Washington, D.C., contractor sues a dissatisfied customer for $750,000 over a negative Yelp review.
Online Presence
Yelp to Business Owners: Don’t Try to Game Our System
Popular user-review site launches Consumer Alert system to crack down on companies paying for reviews.
By Jason Fell
Online Presence
Got a Bad Yelp Review? Here’s What to Do
Consider these three steps for turning a negative review into a positive outcome.
By Jason Fell