Zappos

News and Articles About Zappos

Has De-emphasizing Job Titles Empowered Zappos Workers?

By the end of this year, internal job titles will mean nothing at the billion-dollar startup. Has this shift strengthened Tony Hsieh's e-commerce empire?

Lessons in Customer Service From the World's Most Beloved Companies

We shed some light on what these big companies are getting right with customer service, and why.

If You Want a Job at Zappos, You'll Have to Network for It

The online shoe and apparel retailer, which prides itself on valuing company culture above all else, is dramatically changing its hiring process.

Why Amazon Pays Employees Up to $5,000 to Quit

In a letter to shareholders, Jeff Bezos revealed an interesting company policy that seeks to foster a passionate and dedicated workforce.

Why You Should Learn to Nap Like a Pro

If naps haven’t become a part of your daily routine, you might want to reconsider.

What Does Your Company Stand For?

The road to excellence begins with defining and embracing a positive, effective company culture.

Work Hard and Dream Big: 5 Inspiring Entrepreneurs You Should Follow on Twitter

Here are some of the business owners we love to follow on Twitter. We bet you'll find them inspiring, too.

Why Google, Facebook and Twitter Execs Are Meeting With a Monk

The Wisdom 2.0 conference in San Francisco next month aims to teach people how to work and live within the demands of technology more effectively.

Zappos Gives Job Titles the Boot

Zappos plans to do away with standard hierarchy in the New Year and implement a corporate structure called 'Holacracy.'

Why Stellar Customer Service Is Key to Building Your Online Brand

If you and your employees truly believe the customer is always right, you can build one heck of a successful brand using social media.

The Interview Questions You Aren't Asking But Should Be

Catch job candidates off-guard with the right questions and you'll quickly uncover their true colors.

The 10 Best Comments in the Zappos-Kanye War

After Kanye West took a stab at Zappos's products, the company fought back and some clever commenters joined in.

The Big Idea Behind the Tony Hsieh-Backed 'Life is Beautiful' Festival

In an on-going effort to rehabilitate Sin City, the Zappos CEO is throwing his support behind yet another Vegas-based startup event.

Downtown Las Vegas Reimagined as a Startup (Photos)

In the last of a four-part series on Zappos CEO Tony Hsieh's Downtown Project, we look at the city in the process of reinvention.

Downtown Diary: Inside Zappos and the $350 Million Urban Experiment in Las Vegas

In the third of a four-part series, we take you behind the scenes for a first-hand look at Tony Hsieh's Downtown Project, which is counting on entrepreneurs to help revitalize Sin City.

The Experimental Nature of Zappos CEO Tony Hsieh

In the first of a four-part series, a look at how the serial entrepreneur is betting on startups to revitalize Las Vegas with his $350 million Downtown Project.

What Happens in Vegas Stays in Vegas, Unless You're Tony Hsieh

At SXSW, Zappos founder and CEO Tony Hsieh stops by the Samsung Blogger Lounge to discuss the revitalization project of Downtown Las Vegas, the new SXSW V2V program and more.

Zappos' Secrets to Building an Empowering Company Culture

Five key elements to building a customer and employee-centric culture from Zappos' culture coach.

5 Influential CEOs Weigh in What Makes a Good Leader

Influential leaders who have taken their companies to new heights through skillful command with a dynamic, collaborative approach share their thoughts on what makes a good leader.

5 Shipping Secrets of Zappos

The online retailer's shipping strategy provides competitive advantages and customer benefits.

Why Tony Hsieh Wants to Rehabilitate Sin City

The Zappos.com founder is hoping his bet on Las Vegas will be a win, win for his company and the community.

Finding Success by Putting Company Culture First

As the economy recovers, will your employees want to stick around? Learn from the examples set by Patagonia, Google and Zappos.

Tony Hsieh on Empowerment

Zappos CEO finds success by breaking the old-school business rules.

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