Get All Access for $5/mo

The Ultimate Guide to Customer Service Can Help Your Business Grow and Retain Customers This $20 course could change your business.

By Entrepreneur Store Edited by Jason Fell

Disclosure: Our goal is to feature products and services that we think you'll find interesting and useful. If you purchase them, Entrepreneur may get a small share of the revenue from the sale from our commerce partners.

Sarah Pflug/Burst

Any entrepreneur worth their salt knows that it's all about customer service. That's one core tenet of running a business that's always been true. Ninety-six percent of all consumers say customer service is important when choosing a brand or product. But while understanding that customer service is important is one step of the battle, the more important step is learning how to implement great customer service into your business. For that, The Ultimate Guide to Customer Service should come in handy.

This quick-hitting two-hour course is an outstanding introduction to customer service. It's led by Prof. Paul Cline, Ed.D., a serial entrepreneur and psychology expert who is CEO at Advanced Ideas, Inc. He's an award-winning university professor, therapist, corporate trainer, professional speaker, and business consultant who has built multiple businesses. He knows a little something about customer service.

In this guide, you'll get 15 lectures on faster problem solving, customer handling, and much more so that you can boost your business and avoid losing money based on poor customer service. With great customer service, you'll make more money from each customer, save money on advertising, retain existing customers, and earn more referrals. You'll also learn the five tenets of total quality management (TQM) and how to avoid the ten deadly sins of customer service.

Student Michelle Lat writes, "This course has totally changed me a lot. My perspective and everything."

Give your business a boost through extraordinary customer service. Learn how in The Ultimate Guide to Customer Service, now on sale for just $19.99.

Looking to diversify your investments in 2021? Check out DiversyFund to start dipping your toes in private real estate for as low as $500.

Prices are subject to change.

Entrepreneur Store

Entrepreneur Store

Your one-stop shop for the latest technology, online courses and productivity tools to help your business and personal growth. 

Want to be an Entrepreneur Leadership Network contributor? Apply now to join.

Editor's Pick

Science & Technology

Why Businesses Are Relying on Automation to Survive the Labor Crisis

Robots are revolutionizing industries by addressing labor shortages and enhancing efficiency, while businesses navigate challenges like workforce adaptation and high implementation costs.

Green Entrepreneur®

How Global Business Leaders Can Build a Sustainable Supply Chain

Businesses can build sustainable supply chains by leveraging technology to reduce environmental impact, optimize resources and track emissions while balancing operational efficiency and sustainability goals.

Side Hustle

'Hustling Every Day': These Friends Started a Side Hustle With $2,500 Each — It 'Snowballed' to Over $500,000 and Became a Multimillion-Dollar Brand

Paris Emily Nicholson and Saskia Teje Jenkins had a 2020 brainstorm session that led to a lucrative business.

Productivity

6 Habits That Help Successful People Maximize Their Time

There aren't enough hours in the day, but these tips will make them feel slightly more productive.

Celebrity Entrepreneurs

The Pep Talk From Mickey Mouse We All Need to Hear, Compliments of Chris Diamantopoulos

Chris Diamantopoulos, the star of "The Sticky," "Red Notice" and the voice of Mickey Mouse, gets real about resilience, chasing dreams, and his desperate wish for a normal hobby.