Hospitality | Page 2

Tech

A Conversation About AI With Sam Altman Blew Their Minds — So They Wrote the Playbook for Businesses That Want to Use the Tech

Digital strategists Adam Brotman and Andy Sack discuss their new book on AI and the impact of tech on today's restaurants.

By Shawn P. Walchef

Building a Business

His Bakery’s Window Got Smashed — But What He Did Next Actually Helped His Business

By Shawn P. Walchef

Building a Business

These College Friends Wanted to Sell Better Food. Now, Their Company Is Publicly Traded.

By Shawn P. Walchef

Thought Leaders

Fans Are Tattooing This Pizza Brand’s Logo on Their Skin for a Year of Free Slices

By Shawn P. Walchef

Building a Business

This Chef Lost His Restaurant the Week Michelin Called. Now He’s Made a Comeback By Perfecting One Recipe.

Chef Frank Neri discusses how a trip to Tijuana changed his view on flavor, a WhatsApp group kept him in the game, and doing one thing well became his recipe for success.

By Shawn P. Walchef

Building a Business

What It’s Like Putting on a Restaurant Show for 55,000 People

Lisa Malikow discusses running a massive industry event, helping operators grow and why unexpected inspiration is the best part of the job.

By Shawn P. Walchef

Business Operations & Logistics

This Quiet Shift Is Helping Founders Build Fierce Customer Loyalty

Most businesses are busy scaling. Few are making people feel anything. That's your edge.

By Scott Greenberg

Building a Business

How a Jersey Kid Grew His Restaurant Business Into a West Coast Powerhouse

Brad Wise discusses the power of trust, the balance between growth and hospitality and the surprising crossover between running a butcher shop and a restaurant.

By Shawn P. Walchef

Building a Business

This Chef Is Convinced One Cuisine Will Be the Next Big Thing in Fast-Casual Dining: ‘I’m Betting My Career’

Michel Falcon of Brasa Peruvian Kitchen discusses deep family roots, thinking outside the box and why customers won't forget 1-844-GO-BRASA.

By Shawn P. Walchef

Building a Business

How This General Store Turned NYC Hotspot Earned Michelin’s Attention

Amir Nathan of Sami & Susu discusses taking financial risks, reinventing a restaurant and bringing Israeli flavors to New York City.

By Shawn P. Walchef

Building a Business

A Long-Time Google Exec Shares the Secrets to Helping Customers Find Your Restaurant

Lisa Landsman, Google's head of industry engagement and SMB success, discusses eye-opening search trends and key data insights shaping restaurants for 2025.

By Shawn P. Walchef

Building a Business

This Hospitality Lawyer Has Worked for Big-Name Brands — And She Says This Is the Biggest Mistake Restaurant Owners Make

Christy Reuter discusses her deep passion for hospitality, the crucial role of lawyers in the industry and why she genuinely loves her clients.

By Shawn P. Walchef

Building a Business

This Chef Built a Meatball Empire, Lost Millions and Came Back Stronger with a Pizza Revolution

Daniel Holzman discusses the importance of authenticity, better workplace culture and not letting ego get in the way of financial success.

By Shawn P. Walchef

Building a Business

This Chef Uses Memes to Call Out the Restaurant Industry — and He’s Turning Online Influence into Real-World Change

Chef Eli Sussman discusses what drives him to keep opening restaurants, an unexpected collaboration and his rise to meme royalty.

By Shawn P. Walchef

Building a Business

Your Guests All Want the Same Thing, Says This Hotel Food and Beverage Consultant — Here’s What

Auden Hospitality founder Scot Turner discusses prioritizing authenticity and curated experiences in hotels, improving food and beverage programs and leaning into digital storytelling.

By Shawn P. Walchef

Building a Business

To Make the Perfect Cocktail, You Need Collaboration. It’s the Same When You Own a Restaurant.

Alba Huerta discusses the art of mixology and leading a James Beard Award-winning cocktail program.

By Shawn P. Walchef

Building a Business

His ‘Sonic the Hedgehog’-Themed Pop-Up Restaurants Bring the Classic Video Game to Life — and Feature the Beloved Character’s Favorite Food

Entrepreneur Kevin Seo partnered with SEGA to bring Sonic the Hedgehog Speed Cafe to fans.

By Shawn P. Walchef

Building a Business

This NYC Man Is Revitalizing the Famous Bar From ‘Goodfellas’ As It Approaches Its 200th Anniversary

Loycent Gordon, CEO of the historic Neir's Tavern in Queens, discusses entering the restaurant business, telling the story of your business and taking a leap of faith.

By Shawn P. Walchef

Building a Business

Embracing Fear Fueled this Michelin-Rated Chef’s Comeback

Josh Kopel, host of the 'FULL COMP' podcast, talks about making hospitality media, the benefits of scarcity and elevating the restaurant industry.

By Shawn P. Walchef

Thought Leaders

The Army Was Tough, But Restaurants Made Her Cry — Lessons From the Drive-Thru From a Former KFC Exec

Former KFC Chief Operating Officer Monica Rothgery discusses the experiences that shaped her leadership book, "Lessons from the Drive-Thru."

By Shawn P. Walchef

Building a Business

This Chef Went From Dreaming of Michelin Stars to Building an Audience as a YouTube Star

Chef Sohla El-Waylly never set out to be a food content creator, but a series of events led her to her current career.

By Shawn P. Walchef

Tech

After Co-Founding a Successful Restaurant Group, He Turned to Tech to Simplify the Checkout Experience

Victor Lugger's Big Mamma restaurant group took off – and now he's working on a new project.

By Shawn P. Walchef

Building a Business

This Food Network Mainstay Feeds His Passion for Fast-Paced Restaurant Life in Just 3 Days a Month

Celebrity chef Marc Murphy discusses being on the Food Network, operating a pop-up restaurant and the gratification of being a business owner.

By Shawn P. Walchef

Building a Business

These Husband-and-Wife Co-Founders Started a Food Brand to Share Chinese Culture — Then a Smart Rebrand Took Their Company to the Next Level

Jennifer Liao of MìLà on starting a food business, amplifying modern Chinese food and using storytelling to grow a brand.

By Shawn P. Walchef

Building a Business

How This CEO Breathed Life Into a 75-Year-Old California Ice Cream Brand Without Losing Its Nostalgic Identity

McConnell's Fine Ice Creams CEO Michael Palmer talks about revitalizing the brand for a new era and rethinking social media strategies.

By Shawn P. Walchef

Building a Business

Shaquille O’Neal Used an Unconventional Strategy to Start His Chicken Restaurant — Here’s Why It Worked

The NBA Hall of Famer leveraged his 35 million Instagram followers to build buzz around Big Chicken before it even launched.

By Shawn P. Walchef

Building a Business

This Chicago Native Wants to Build the In-N-Out of Tacos

Taylor Mason, owner of Taylor's Tacos, talks about how a big break on national television helped take her brand to the next level.

By Shawn P. Walchef

Building a Business

The ‘Billionaire Chef’ Wants To Bring West African Cuisine to the World — Here’s How

For chef Tolu Erogbogbo, being a billionaire is about mindset — not just money.

By Shawn P. Walchef

Building a Business

This Fine-Dining Titan Understands the Power of Hands-On Experience and Diversification

The Dinex Group CEO Sebastien Silvestri talks about the restaurant industry, diversification and true hospitality.

By Shawn P. Walchef

Building a Business

She Started Sharing Her Kids’ Lunches on TikTok in 2020 — And Now Has 5.6 Million Followers. Here’s the ‘Aha Moment’ That Convinced Her to Start.

Social media sensation Sulhee Jessica Woo talks about creating content with her children, using TikTok and building a community in the creator economy.

By Shawn P. Walchef