Omni-channel

Omnichannel Customer Experience: Why It Matters More Today Than Ever

Its effectiveness has been proven across industries, and its uses have expanded into many areas, from marketing to customer service

Somdutta Singh

Why It Has Become Imperative For Businesses To Provide an Omnichannel Customer Experience

The significance of digital communication channels for businesses has undoubtedly increased, with a clear realization that a great customer experience can no longer be delivered only through traditional mediums such as voice or emails

Pankaj Gupta

This Bangalore-Based Startup Provides Omnichannel Solutions To Retailers

Founded in 2013 by Nitin Chhabra and Berry Singh, Ace Turtle has helped multiple international brands to boost their sales

Debarghya Sil

87% of Indian Consumers Prefer Brands Offering Proactive Engagement Services

The bar for service expectations has risen with India leading the way

Aastha Singal

How Brands Can Create an Effective Omni Channel Marketing Strategy

A great marketing automation platform not only helps you deliver great customer experience but also enables simplification of technology for marketers

Sonia Kaul

Is the Future of Customer Service Omnichannel or Multichannel?

Using various channels for customer care increases the reach of the provider and using just one increases the standard ,both have their own positives

Sawaram Suthar

With Tech First Attitude, Lenskart is Looking to Invest in Early-stage Eye-tech Startups

In the last one year, Lenskart has invested in three such early-stage startups

This Inventory Management Platform is Helping Retailers go Omnichannel

The inventory management platform has recently expanded to South East Asia and is now eyeing the GCC market.

Vanita D'souza

Four Tips to Keep in Mind While Developing Your Omnichannel Strategy

In an omnichannel model, a brand reaches out to its customer through all the possible platforms like a website, a mobile and in fact, a brick and mortar store too

Vanita D'souza

This Company is Bringing Men's Favorites Moleskine, Zippo and El Casco to India

Men, are you wondering where to get Moleskine, Zippo and El Casco? Check out this venture

Komal Nathani

The Challenges of Omnichannel and How Retailers Might Solve Them

Customers are among the biggest challenge for retailers aiming to maximize their omnichannel potential.

E-commerce Companies Eyeing Physical Stores to Up Sales

The idea of running a single medium store by either opting digital or physical store is no longer a set philosophy in retail space.

Komal Nathani