To Change Your Company Culture, Change Your Conversations
What's the biggest mistake founders make when they want to improve their culture?
They obsess about the perks -- throw a party, host an off-site, let everyone bring their dogs into work. Perks are easy, but perks aren't culture any more than icing is the cake.
Where should they start instead?
Talk to people -- and not just the C-suite, and not just HR. Next to training and development, middle management is probably the biggest thing that actually shapes culture. We have a staff council of relatively new hires, and I meet with them twice a quarter to talk about culture. At management meetings, we spend at least 25 percent of that time talking culture.
What do you talk about when you talk about culture?
It's not about asking, "Is this a fun place to work?" It's about asking: Who are the people who need development? What's the temperature of each group? Your marketing department might have a totally different subculture than your money people or your IT people. Each subculture needs attention.
Let's say you figure out an action plan. How soon can you expect results?
If you have a plan for more accountability, team-building, training and development, you'll see changes take root in the subculture within six months. Within 12 to 24 months, you'll start to see overall changes in internal recruiting, employer brand, attrition rates. Places with hockey-stick growth don't tend to focus on being a great place to work, because winning cures everything ... but not forever.