'Mark and I Strongly Disagree With Their Characterization': Facebook's Sheryl Sandberg Hits Back at Apple CEO Tim Cook in Simmering Data Row
Grow Your Business, Not Your Inbox
The Apple CEO has twice needled Facebook over the Cambridge Analytica data fiasco: He played up what he described as Apple's "respectful" approach to personal information earlier this month and in March said Facebook was "beyond" regulation.
Sandberg, who is Facebook's chief operating officer, was asked about Cook's comments at the Code Conference in California. CEO Mark Zuckerberg previously described the comments as "extremely glib."
"Mark and I strongly disagree with their characterization of our product," Sandberg said. "We're proud of the business model we've built. We have an ad-supported business that allows people all around the world to use a product for free."
Sandberg appeared onstage alongside Facebook's chief technology officer, Mike Schroepfer, who doubled down on her remarks. He said that it was popular to give Facebook a kicking but that he wanted a more sophisticated debate about privacy.
"The thing that I wish we could spend more time on is the substance of these issues," he said. "Times when you can get nice quippy sound bites and kick someone when it's popular and they're down -- that's us right now. I get it. We in many ways deserve it.
"There's lots of questions on trade-offs. How do you build a product that the whole world can use? Can every consumer afford a $10 subscription or a $700 device? For billions of people around the world, no, not yet. So I think there are trade-offs."
Schroepfer was referring here to the merits of different business models, with companies like Netflix charging a monthly fee in exchange for shows without ads and Apple charging hundreds of dollars for its hardware.
Schroepfer said the Cambridge Analytica scandal had brought about the biggest cultural shift at Facebook in a decade. "We're learning from our mistakes and we're taking action," Sandberg added. "We're also humble. We have a different mindset -- we have to look around the corner to see the next threat."
Cook hasn't been the only tech CEO to lob insults at Facebook. Just minutes before Sandberg took the stage on Tuesday, Snap CEO Evan Spiegel said "we would really appreciate it if they copied our data-protection practices," a reference to Facebook persistently adopting Snapchat features.
You can watch the full Sheryl Sandberg and Mike Schroepfer interview here: