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How Cameo Survived a Public Relations Nightmare By confronting the issue head-on, the startup regained its customers' trust.

By Jason Feifer

This story appears in the July 2019 issue of Entrepreneur. Subscribe »

Klaus Vedfelt | Getty Images

Listen to Cameo's founder discuss his PR nightmare on our podcast Problem Solvers.

Steven Galanis was in his office one day last November when he got a text from a guy who works for NFL legend Brett Favre. "This is bad," the text said. "What do we do?" And that's how Galanis learned of the crisis about to consume his company -- and threaten its very existence.

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