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Where to Deploy Innovative Tech to Create a More Flexible, Engaging Organization Now is the time to embrace new technology to create better models of work and customer engagement. These 3 areas of business are ripe for it.

By Saagar Govil

Opinions expressed by Entrepreneur contributors are their own.

If there's one lesson that entrepreneurs and business leaders can take away from the past 18-plus months, it's the importance of adaptability. A recent analysis from Gartner cited operational plasticity as a crucial element for organizations that want to succeed in the modern economy.

To enable the level of adaptability that would make it possible for an organization to change how it operates quickly and easily, Gartner listed several emerging technological trends that businesses should incorporate. Many of the technologies centered on a similar goal: the ability to conduct business and engage with customers from anywhere.

In fact, Gartner predicted that by the end of 2023, 40 percent of organizations would have implemented an IT operating model that would enable anywhere operation. This model would do more than just make remote work easier — it would create an infrastructure that would allow businesses to create a more engaging, productive digital environment for both employees and customers.

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