Customer Service | Page 5

Eight internal customer service training insights you can put to use at your company today.

One of the biggest challenges for entrepreneurs is prioritizing tasks and projects — here are four reasons a CRM can help your business.

Rather than redesign their business' entire approach just to meet AI somewhere along the horizon, leaders can instead take a more practical route and ask how AI can improve their current strategy.

Where do you stand in terms of customer service? And how do you rise to the top? Here's how to prepare for sustainable bottom-line results.

The most cringeworthy customer service mistake you're probably making and the customer service training tips for making it stop.

Here's one of the most effective strategies in the pursuit of making customers happy when their expectations are constantly changing.

Elevate your company out of the deadly commodity zone by creating "wow" moments in your customer service experience, a proven way to build customer loyalty, engagement and ambassadorship.

Working at Google was a dream opportunity — until I realized my department would be left behind.

Yelp Community Manager Bailey Dixon provides tips for Yelp users on how to write reviews that help local businesses improve.

If you want to win — and keep — wealthy clients (aka, HNWIs), exceptional customer service training is the golden ticket that will bring you success.

Tech is a powerful business tool, but it shouldn't overshadow your brand's human touch. Here are three ways to avoid that issue and get the most out of your tech.

Want to give yourself a massive leg up on your competitors? Transform how your customer service is perceived by focusing on these two moments in the customer journey.

The secrets of turning upset customers into raving fans, courtesy of the scientifically proven principle called "the service recovery paradox."

What happened to DTC brands and why — and the evolution that is now required in direct-to-consumer branding.

Delighted customers can become your brand's ambassadors, driving organic growth through word-of-mouth marketing and repeat business.

Don't underestimate the power of human interaction.

Old-school telephone conversations with customers are a powerful customer service tool and a brand-builder that creates customer engagement, loyalty and a more sustainably positive bottom line.

It's time to make your business less about you and more about your customers.

If you want to transform customer service performance at your company, you need to look beyond individual employee behaviors and focus on your broader customer service culture.

These are the secrets of using customer service as a powerful business advantage, with exceptional results and almost zero risk of it being knocked off.

You will find, in leadership and in life, that people feel more connected to you and your vision when you ask them to "kick the tires."