Customer Service | Page 6

Building a Business

The Best Customer Service Companies Spend These 8 Minutes A Day Becoming Better Than the Rest of Us

These short and wildly effective customer service improvement steps will set you well on your way toward becoming "the Ritz-Carlton of Industry X" or "the Zappos of Industry Y."

By Micah Solomon

Marketing

4 Easy Ways to Improve Your Customers’ Online Shopping Experience

By Under30CEO

Building a Business

Why Staying Human in the Age of AI is Crucial to Business Survival

By Jack Truong

Thought Leaders

5 Life-Changing Customer Service Secrets You Can Learn From Five-Star Hotels

By Micah Solomon

Buying a Franchise

This Father-Son Team Became the Top Dogtopia Franchisees In Record Time. Here’s How They Did It.

They went into business knowing exactly what their value proposition would be.

By Kim Kavin

Building a Business

Meet #6 on Yelp’s Top 100 Places to Eat: Sunbliss Cafe

In this episode, hear how Sunbliss Café owner Tani Ahmed brought a unique, sunny spin to both her menu and approach to customer service.

By Emily Washcovick

Thought Leaders

A Great Customer Experience Begins With Great Employee Engagement and Management. Here’s Why.

Here are six tips to help leaders boost employee engagement and create great experiences for their customers.

By Chris Kille

Building a Business

5 Shocking Customer Service Mistakes You’re Making Every Day (And How to Fix Them Right Now)

Follow these steps so your organization is fondly remembered by customers long after they have experienced your iconic customer service.

By Micah Solomon

Marketing

Is Your Company Hitting These Engagement Metrics? If Not, You’re Going to Lose Customers.

Engagement isn't just an industry buzzword that you can ignore. If you care about retaining your customers, you care about engagement and you should care about measuring it.

By Chip House

Business News

Amazon Is Now Charging a Fee For Some UPS Store Returns

The online retail giant wants $1 for some returns not made at Amazon Fresh, Whole Foods, or Kohl's.

By Jonathan Small

Building a Business

5 Tips to Win Back Lost Customers

Here are five tips to help you get your old customers back right now.

By Chris Kille

Marketing

5 Ways to Use Personalized Marketing Campaigns to Increase Sales and Retention

Optimizing customer relationships should be a top priority for any business that wants to capture leads and grow its customer base.

By Under30CEO

Tech

Reduce Fleet Downtime With These 5 Strategies

Irrespective of the timing or cause, there are strategies or approaches to effectively managing and decreasing fleet downtime.

By Under30CEO

Building a Business

4 Ways to Provide Excellent Customer Service

Providing excellent customer service is critical for any business that wants to succeed. Here are a few tips on how to build your business with customer service at the center.

By Nathan Miller

Business Plan

Why Do Your Customers Really Buy from You?

As a customer-conscious business, it is essential to sell the hole, not the drill.

By Jason Zickerman

Tech

Does AI Deserve All the Hype? Here’s How You Can Actually Use AI in Your Business

We're constantly hearing about advancements in artificial intelligence, but how can you use it practically to streamline company operations?

By Patrick Frank

Building a Business

How Dogpatch Games Wrote the Rulebook for Tabletop Gaming Customer Service

In this episode, hear how Shannon Newton used customer service and event planning to turn Dogpatch Games into a community staple — and more than a board game store.

By Emily Washcovick

Business News

Pizzeria Gets Burned for ‘Now Hiring Non-Stupid People’ Sign

An Ohio pizza joint served up a lot of laughs and a little bit of controversy with its help-wanted sign.

By Dan Bova

Building a Business

The Impact of Adding a Personal Touch

Reputation is important for any business, and especially so when selling through an online platform only.

By Emily Washcovick

Building a Business

Meredith Sandland of Empower Delivery on the Steps to Digital Maturity

Meredith Sandland, CEO of Empower Delivery, discusses growing your loyal customer base and keeping up with the digital restaurant evolution.

By Shawn P. Walchef

Marketing

3 Marketing Fails That Demonstrate The Importance of Fundamentals

There is no substitute for proper marketing fundamentals. Avoid these three marketing mistakes to understand fundamentals better.

By Bryan Karas

Building a Business

What Bill Gates and Steve Jobs Taught Me About Getting to Know Your Customers

Despite the push toward chatbots and technology-driven customer service, nothing can replace determining what your customers want through personal social interaction.

By Brent Ritz

Business News

‘People Can’t Do Good Unless They See Good’: This D.C. Ice Cream Shop Owner’s Generosity Started a Chain of Giving

Charles Foreman makes sure everyone who wants ice cream, gets it — even if they can't pay. Now, his kindness has had a domino effect.

By Madeline Garfinkle

Online Presence

Behind the Reviewers: What Makes a Reviewer Tick?

In this episode, Emily Washcovick, Yelp's Small Business Expert, takes a look at the whys and hows of reviewing from the reviewer's perspective.

By Emily Washcovick

Building a Business

5 Things to Remember When Communicating With Customers

Effective communication with customers has never been more important, especially as we head into economic uncertainty. Remember these five tips when you're talking to your customers.

By Sean Whitley

Building a Business

How to Retain Customers During an Economic Downturn

To weather a recession, focus on your most loyal customers.

By Michelena Howl

Business News

The Savannah Bananas Just Turned Down $1 Million in Ticket Sales. Are They, Um, Bananas?

Baseball team owner Jesse Cole explains why he cried foul on an attempted group sale purchase.

By Dan Bova

Building a Business

Want Raving Fans Like Tesla and Starbucks? Your Business Needs to Do These 6 Things.

We all know brand aficionados who are simply obsessed with a service or product, but what are the best ways of attracting those people to your company?

By Nicholas Leighton

Business News

A Woman’s Awful Experience Getting Refunded for a $19 Candle on Etsy Went Viral After the Store Kept Insulting Her

After requesting a refund, the owner of the store accused her of being drunk or high in a testy exchange.

By Lindsay Dodgson

Building a Business

Buy Now, Pay Later Models May Be the Solution Your Business Needs to Stay Ahead

A win-win-win setup, BNPL plans can support retailers, customers and third-party companies alike.

By Fady