Thought Leaders
This Is the Biggest Customer Service Mistake You’re Making — And How To Fix It Fast
You must be willing to embrace this one essential ingredient of exceptional customer service.
Customer Service | Page 6
Tech
4 Reasons Why Your Small Business Needs a CRM
One of the biggest challenges for entrepreneurs is prioritizing tasks and projects — here are four reasons a CRM can help your business.
Tech
3 Practical Ways to Let Artificial Intelligence Work for You
Rather than redesign their business' entire approach just to meet AI somewhere along the horizon, leaders can instead take a more practical route and ask how AI can improve their current strategy.
Thought Leaders
Understanding the 3 Tiers of Customer Service (and How to Get to the Top)
Where do you stand in terms of customer service? And how do you rise to the top? Here's how to prepare for sustainable bottom-line results.
Thought Leaders
This is the Worst Possible Way You Can Make A Customer Feel (and How To Avoid It)
The most cringeworthy customer service mistake you're probably making and the customer service training tips for making it stop.
Building a Business
Business Growth Stems From Getting the Right Customer Feedback. Here’s How to Get It.
Here's one of the most effective strategies in the pursuit of making customers happy when their expectations are constantly changing.
By Phil Prosser
Thought Leaders
The Ultimate 6-Step Guide to Building Lifelong Customers with Excellent Customer Service
Elevate your company out of the deadly commodity zone by creating "wow" moments in your customer service experience, a proven way to build customer loyalty, engagement and ambassadorship.
Business Ideas
I Left Google Because It Wasn’t Innovative Enough. Now I Work at a Startup Doing What the Tech Giant Wouldn’t.
Working at Google was a dream opportunity — until I realized my department would be left behind.
By Amanda Breen
Building a Business
How to Write Honest Reviews That Help Local Businesses Thrive
Yelp Community Manager Bailey Dixon provides tips for Yelp users on how to write reviews that help local businesses improve.
Thought Leaders
Yes, the Rich Are Different — Here Are 5 Customer Service Secrets I Learned While Working With Wealthy Clients
If you want to win — and keep — wealthy clients (aka, HNWIs), exceptional customer service training is the golden ticket that will bring you success.
Tech
3 Ways to Lean into Tech Without Losing the Human Touch
Tech is a powerful business tool, but it shouldn't overshadow your brand's human touch. Here are three ways to avoid that issue and get the most out of your tech.
Thought Leaders
These 2 Crucial Customer Service Moments Give You 80% Of Your Value — Here’s How to Capitalize on Them
Want to give yourself a massive leg up on your competitors? Transform how your customer service is perceived by focusing on these two moments in the customer journey.
Thought Leaders
How to Turn an Upset Customer Into Your Company’s Best Advocate
The secrets of turning upset customers into raving fans, courtesy of the scientifically proven principle called "the service recovery paradox."
Building a Business
4 Ways to Understand the Rise and Fall of DTC Brands
What happened to DTC brands and why — and the evolution that is now required in direct-to-consumer branding.
Thought Leaders
Why Delighting Customers is the Secret Sauce of Successful Management
Delighted customers can become your brand's ambassadors, driving organic growth through word-of-mouth marketing and repeat business.
Business Operations & Logistics
Good Customer Service is a Disappearing Art — Here’s How You Can Be Different
Don't underestimate the power of human interaction.
By Kate Isler
Thought Leaders
How to Use the Least Sexy Customer Service Channel to Get Your Cash Registers Ringing
Old-school telephone conversations with customers are a powerful customer service tool and a brand-builder that creates customer engagement, loyalty and a more sustainably positive bottom line.
Building a Business
If You Want to Be More Successful Than Your Competition, You Need This Mindset to Win
It's time to make your business less about you and more about your customers.
By Barry Raber
Thought Leaders
Want a Customer Service Revolution? Start By Changing Your Culture
If you want to transform customer service performance at your company, you need to look beyond individual employee behaviors and focus on your broader customer service culture.
Thought Leaders
Why Customer Service Is Your Get Out Of Jail Free Card For Business Success
These are the secrets of using customer service as a powerful business advantage, with exceptional results and almost zero risk of it being knocked off.
Thought Leaders
This Overlooked Leadership Trait Makes All the Difference in Your Ability to Captivate an Audience
You will find, in leadership and in life, that people feel more connected to you and your vision when you ask them to "kick the tires."
Marketing
Spending the Most Really Does Win the Most Customers. Here’s Why
Customers are the lifeblood of your business. You don't want to cheap out when it comes to customer retention.
By Sean Allen
Business Branding
12 Brand Archetypes and How They Can Help Your Business
Let's examine how popular brands, such as Disney and Tesla, employed these archetypes to boost loyalty and bottom-line results, and how you can apply these archetypes to your brand too.
By Murali Nethi
Building a Business
The Best Customer Service Companies Spend These 8 Minutes A Day Becoming Better Than the Rest of Us
These short and wildly effective customer service improvement steps will set you well on your way toward becoming "the Ritz-Carlton of Industry X" or "the Zappos of Industry Y."
Marketing
4 Easy Ways to Improve Your Customers’ Online Shopping Experience
With these tips, your online business can offer a more enjoyable experience, set itself from the competition and encourage repeat purchases.
By Under30CEO
Building a Business
Why Staying Human in the Age of AI is Crucial to Business Survival
In the ever-changing tides of consumer trends, only the most adaptable businesses will stay afloat and thrive.
By Jack Truong
Thought Leaders
5 Life-Changing Customer Service Secrets You Can Learn From Five-Star Hotels
Dramatically improve the customer service at your business by emulating the great hotels, including The Ritz-Carlton, Four Seasons and Michael Dell's newest ultra-luxury property.