Marketing
Spending the Most Really Does Win the Most Customers. Here’s Why
Customers are the lifeblood of your business. You don't want to cheap out when it comes to customer retention.
By Sean Allen
Customer Service | Page 6
Building a Business
Why Staying Human in the Age of AI is Crucial to Business Survival
In the ever-changing tides of consumer trends, only the most adaptable businesses will stay afloat and thrive.
By Jack Truong
Thought Leaders
5 Life-Changing Customer Service Secrets You Can Learn From Five-Star Hotels
Dramatically improve the customer service at your business by emulating the great hotels, including The Ritz-Carlton, Four Seasons and Michael Dell's newest ultra-luxury property.
Buying a Franchise
This Father-Son Team Became the Top Dogtopia Franchisees In Record Time. Here’s How They Did It.
They went into business knowing exactly what their value proposition would be.
By Kim Kavin
Building a Business
Meet #6 on Yelp’s Top 100 Places to Eat: Sunbliss Cafe
In this episode, hear how Sunbliss Café owner Tani Ahmed brought a unique, sunny spin to both her menu and approach to customer service.
Thought Leaders
A Great Customer Experience Begins With Great Employee Engagement and Management. Here’s Why.
Here are six tips to help leaders boost employee engagement and create great experiences for their customers.
By Chris Kille
Building a Business
5 Shocking Customer Service Mistakes You’re Making Every Day (And How to Fix Them Right Now)
Follow these steps so your organization is fondly remembered by customers long after they have experienced your iconic customer service.
Marketing
Is Your Company Hitting These Engagement Metrics? If Not, You’re Going to Lose Customers.
Engagement isn't just an industry buzzword that you can ignore. If you care about retaining your customers, you care about engagement and you should care about measuring it.
By Chip House
Business News
Amazon Is Now Charging a Fee For Some UPS Store Returns
The online retail giant wants $1 for some returns not made at Amazon Fresh, Whole Foods, or Kohl's.
Building a Business
5 Tips to Win Back Lost Customers
Here are five tips to help you get your old customers back right now.
By Chris Kille
Marketing
5 Ways to Use Personalized Marketing Campaigns to Increase Sales and Retention
Optimizing customer relationships should be a top priority for any business that wants to capture leads and grow its customer base.
By Under30CEO
Tech
Reduce Fleet Downtime With These 5 Strategies
Irrespective of the timing or cause, there are strategies or approaches to effectively managing and decreasing fleet downtime.
By Under30CEO
Building a Business
4 Ways to Provide Excellent Customer Service
Providing excellent customer service is critical for any business that wants to succeed. Here are a few tips on how to build your business with customer service at the center.
Business Plan
Why Do Your Customers Really Buy from You?
As a customer-conscious business, it is essential to sell the hole, not the drill.
Tech
Does AI Deserve All the Hype? Here’s How You Can Actually Use AI in Your Business
We're constantly hearing about advancements in artificial intelligence, but how can you use it practically to streamline company operations?
Building a Business
How Dogpatch Games Wrote the Rulebook for Tabletop Gaming Customer Service
In this episode, hear how Shannon Newton used customer service and event planning to turn Dogpatch Games into a community staple — and more than a board game store.
Business News
Pizzeria Gets Burned for ‘Now Hiring Non-Stupid People’ Sign
An Ohio pizza joint served up a lot of laughs and a little bit of controversy with its help-wanted sign.
By Dan Bova
Building a Business
The Impact of Adding a Personal Touch
Reputation is important for any business, and especially so when selling through an online platform only.
Building a Business
Meredith Sandland of Empower Delivery on the Steps to Digital Maturity
Meredith Sandland, CEO of Empower Delivery, discusses growing your loyal customer base and keeping up with the digital restaurant evolution.
Marketing
3 Marketing Fails That Demonstrate The Importance of Fundamentals
There is no substitute for proper marketing fundamentals. Avoid these three marketing mistakes to understand fundamentals better.
By Bryan Karas
Building a Business
What Bill Gates and Steve Jobs Taught Me About Getting to Know Your Customers
Despite the push toward chatbots and technology-driven customer service, nothing can replace determining what your customers want through personal social interaction.
By Brent Ritz
Business News
‘People Can’t Do Good Unless They See Good’: This D.C. Ice Cream Shop Owner’s Generosity Started a Chain of Giving
Charles Foreman makes sure everyone who wants ice cream, gets it — even if they can't pay. Now, his kindness has had a domino effect.
Online Presence
Behind the Reviewers: What Makes a Reviewer Tick?
In this episode, Emily Washcovick, Yelp's Small Business Expert, takes a look at the whys and hows of reviewing from the reviewer's perspective.
Building a Business
5 Things to Remember When Communicating With Customers
Effective communication with customers has never been more important, especially as we head into economic uncertainty. Remember these five tips when you're talking to your customers.
By Sean Whitley
Building a Business
How to Retain Customers During an Economic Downturn
To weather a recession, focus on your most loyal customers.
Business News
The Savannah Bananas Just Turned Down $1 Million in Ticket Sales. Are They, Um, Bananas?
Baseball team owner Jesse Cole explains why he cried foul on an attempted group sale purchase.
By Dan Bova
Building a Business
Want Raving Fans Like Tesla and Starbucks? Your Business Needs to Do These 6 Things.
We all know brand aficionados who are simply obsessed with a service or product, but what are the best ways of attracting those people to your company?