Customer Service | Page 7

Reputation is important for any business, and especially so when selling through an online platform only.

Meredith Sandland, CEO of Empower Delivery, discusses growing your loyal customer base and keeping up with the digital restaurant evolution.

There is no substitute for proper marketing fundamentals. Avoid these three marketing mistakes to understand fundamentals better.

Despite the push toward chatbots and technology-driven customer service, nothing can replace determining what your customers want through personal social interaction.

Charles Foreman makes sure everyone who wants ice cream, gets it — even if they can't pay. Now, his kindness has had a domino effect.

In this episode, Emily Washcovick, Yelp's Small Business Expert, takes a look at the whys and hows of reviewing from the reviewer's perspective.

Effective communication with customers has never been more important, especially as we head into economic uncertainty. Remember these five tips when you're talking to your customers.

To weather a recession, focus on your most loyal customers.

Baseball team owner Jesse Cole explains why he cried foul on an attempted group sale purchase.

We all know brand aficionados who are simply obsessed with a service or product, but what are the best ways of attracting those people to your company?

After requesting a refund, the owner of the store accused her of being drunk or high in a testy exchange.

A win-win-win setup, BNPL plans can support retailers, customers and third-party companies alike.

The right approach to branding can put the thought leadership mantle within your grasp.

Giving your customers what they really want will help you operate more efficiently from a digital perspective and more importantly, lead you through the potential recession.

Adopting this model will help unite your customer-facing teams, so they can focus on providing a singular, cohesive experience to consumers, no matter where or how they buy.

The one thing you should be aware of is the power of real-time conversation with a customer.

Chef Jason Helfer has created an employee culture at his family restaurant, Peasant Village, that shines through in the elevated customer service they provide.

Let's look at seven customer onboarding practices that should be used to promote digital products.

Ash Cordona never thought he'd own a donut shop, after years in trucking and transportation, but when an opportunity to buy Donutopia fell into their laps, he and his wife Sophea jumped at the chance to own a small business.

With inflation becoming a pressing concern for most consumers, the desire for rewards and other shopping incentives has increased. We examine these incentives' impact on consumer shopping behavior and brand affinity.

Technology can be a tricky thing for a small business. Used correctly, technology can increase revenue and streamline operations.