Business News
A Woman’s Awful Experience Getting Refunded for a $19 Candle on Etsy Went Viral After the Store Kept Insulting Her
After requesting a refund, the owner of the store accused her of being drunk or high in a testy exchange.
Customer Service | Page 7
Building a Business
Buy Now, Pay Later Models May Be the Solution Your Business Needs to Stay Ahead
By Fady
Thought Leaders
This Is Your Secret Weapon for Better Customer Experience
Adopting this model will help unite your customer-facing teams, so they can focus on providing a singular, cohesive experience to consumers, no matter where or how they buy.
Tech
This Important Website Feature Is Crucial For Your Business
The one thing you should be aware of is the power of real-time conversation with a customer.
By Larry Jones
Thought Leaders
Infusing Family Recipes with Innovative Dining
Chef Jason Helfer has created an employee culture at his family restaurant, Peasant Village, that shines through in the elevated customer service they provide.
Building a Business
Use These Top 7 Customer Onboarding Practices to Effectively Promote a Digital Product
Let's look at seven customer onboarding practices that should be used to promote digital products.
Building a Business
San Angelo is Sweet on This Unique Donut Shop
Ash Cordona never thought he'd own a donut shop, after years in trucking and transportation, but when an opportunity to buy Donutopia fell into their laps, he and his wife Sophea jumped at the chance to own a small business.
Marketing
As Inflation Soars, Consumers Want More Rewards and Shopping Incentives. Here’s How to Give Them What They Want
With inflation becoming a pressing concern for most consumers, the desire for rewards and other shopping incentives has increased. We examine these incentives' impact on consumer shopping behavior and brand affinity.
Tech
Leveraging Technology for a Better Consumer Experience
Technology can be a tricky thing for a small business. Used correctly, technology can increase revenue and streamline operations.
Marketing
Want to Build Trust in Your Business? It All Starts Online
Creating a positive, compelling brand experience online is the best way to cultivate trust and build a brand consumers turn to first.
Building a Business
How To Negotiate Renewed Contracts During Periods of Inflation
Here are three ways entrepreneurs can renegotiate with confidence in the face of persistent inflation.
By Raoul Davis
Thought Leaders
Great Customer Service is Always On Tap at San Angelo Brewpub
Brandon Gardner has a long history in customer service, so it made perfect sense to use that expertise when he bought SoCo Taphouse in San Angelo, Texas in 2015.
Building a Business
How Global Businesses Can Ensure Quality Support for Customers Across Different Time Zones
The article provides a proven method to organise the support team work for global business, so that no one's health is harmed.
By Alex Bogins
Business Branding
The Secret to Building Brand Devotion is Not a Loyalty Program. Here’s What Customer’s Really Want.
The idea of consumer loyalty has been around for centuries. But with a growing consumer appetite for privacy and control, it may be time to rethink the traditional brand relationship.
By Andrew Reid
Thought Leaders
4 Easy Ways to Turn Negative Customer Interactions Into Positive Experiences
Every person in a customer-facing role understands that there are some customers who are more difficult than others. Here are some ways to turn these customer interactions into more positive experiences.
Building a Business
7 Creative Ways to Use Zero-Party Data
By collecting zero-party data, companies can get a better understanding of their customers without violating their privacy. Here are seven creative ways to use it.
By Vlad Gozman
Marketing
What’s the Secret to a Successful Website Business? Be a Human, not a Homepage
Want to attract devoted online customers? Show them you are a real person they can know, like and trust.
By Mary Hood
Marketing
Inevitable Mistakes Businesses Will Make Without Proper Customer Development
Customer development might seem too expensive and time-consuming, especially if you are starting a business. However, these techniques can help you save money and time and create a better product.
Building a Business
Business Owners Make a Strong Case for Responding to Online Reviews
In this episode, hear from several business owners about how they use online reviews to strengthen their business practices, boost morale, and encourage customers to return again and again.
Building a Business
Why User Experience Can Make (or Break) Your App-Based Business
Here's why you need to get invested in customer happiness.
Building a Business
Building an Emotionally-Invested Customer Base
Combining his passions for dogs and art, Josh White has created a unique dog grooming salon that keeps customers coming back
Marketing
How Buyer Personas Can Transform Your Marketing and Get Results
The right persona-building strategy can sharpen your messaging and maximize your brand's impact on buyers.
Thought Leaders
3 Bulletproof Strategies For Boosting Sales With Existing Customers
Capitalizing on your customer's current needs to push more sales is the secret sauce for many businesses. Follow these three strategies for best success.
By John Enright
Buying a Franchise
Take Customer Service To The Next Level With These Service-Based Franchises
Want to own a business that "serves" others? Here are some top choices.
Marketing
How to Take Advantage of New Marketing Communication in Business Today
Finding the best way to communicate with your customer is important for taking advantage of modern marketing opportunities. Here are four tips on where to begin.
Marketing
Sometimes Change is the Best Ingredient in Small Business Success
Picking just one thing and doing it well can turn around an entire business.
Tech
Diving Deep into Consumer-Focused Technologies Based on Personal Experiences
The demand for an excellent customer experience is increasing as new technologies emerge. Today, if a business wants to stand out, it must also have a personalized, data-driven, and customer-focused approach.
Business Ideas
How Conversational AI Bridges the Gap for Retail Customers, No Matter How You Shop
Read on to find out what strategies retailers can use to make the best of digital transformation in the post-pandemic world.
By Alex Lartey