Building a Business
How “Drive-Thru” Business Hurts Your Bottom Line
The importance of providing your audience with a deliberate and engaging experience.
Customer Service | Page 9
Marketing
How to Adapt your Marketing to the Post-Covid Era
Covid changed the way many businesses reach customers. These tips will help your business succeed in a post covid era.
Marketing
3 Commonly Overlooked Strategies Necessary for Starting, Building, Pivoting or Expanding Your Business
Are you starting, building, pivoting, or expanding your business? What type of marketing strategies are needed, and how should a financial prediction statement or proforma be structured to get started?
By Adam Horlock
Building a Business
Address These 10 Common Causes of Customer Friction to Maximize Success
Anything slowing or stopping a customer from purchasing - from poor website design to an unknowledgeable sales staff - is an existential issue that needs to be addressed immediately.
Tech
How Service-Led Firms Can ‘Productize’ Knowledge & Boost Revenue
Adaptation has always been the name of the game, and one way service-led firms can evolve is by adopting intelligent automation.
By James Duez
Building a Business
Let the Other Side Win If You Want to Negotiate a Truly Great Business Deal
Letting the other guy win big now will help you win big later.
By Chris Estey
Business Ideas
5 Ways to Provide a Positive Customer Experience in Ecommerce
Today, consumers have many online shopping options to choose from, making the customer experience a key competitive differentiator for ecommerce companies.
Thought Leaders
Why Fit In When Your Business Can Stand Out
At the mouth of Monterey Fisherman's Wharf lies Paluca Trattoria, a "coastal chic" restaurant focused on keeping the history and authenticity of its location alive.
Building a Business
The Secret to Retaining Unhappy Customers and Empowering Happy Ones
Here's how to close the feedback loop and enhance your brand in ways you haven't even thought about.
By Sumit Aneja
Thought Leaders
How to Prioritize Customer Service When You’re Shortstaffed
Seven ways to shine in a time of workforce shortage
By Laura McHolm
Building a Business
4 Reasons to Walk a Mile in Your Customers’ Shoes (And How to Do It)
Why you should get your customers' perspectives, and how it will help with the success of your business.
By Mike Kappel
Tech
How Apps Are Changing Our Everyday Lives
These days it seems there's an app for everything, but should your business have one?
Tech
Why Implementing IT Service Management Is More Crucial Than Ever
The importance of digital tools came to the forefront during the pandemic, and this is the year that you need to live up to your customer's expectations.
Building a Business
The Dos and Don’ts of Dealing With Consumers in the Digital Space
Customers now expect to be in control of their experiences.
Building a Business
25 Ways You Can Turn a One-Time Buyer Into a Repeat Buyer
The most profitable customers are repeat buyers.
Building a Business
Your Speed of Response Affects Your Bottom Line
If you are struggling to gain an edge over your competitors, consider getting better at this one tactic.
Marketing
How to Meet Customers At Their Pain Points
The more you know why something's a pain point, the more you can tailor your marketing solutions.
By Aimee Tariq
Marketing
4 Marketing Strategies That Will Turn Your Customers Into Billboards for Your Business
Learn how to create lifelong relationships with your customers today so they become passionate champions for your business tomorrow.
Building a Business
4 Annoying Things That Drive Away Loyal Customers
How businesses can inadvertently turn off their patrons.
By Sheryl Mays
Building a Business
The Pandemic Gave Luxury Brands a New Code of Conduct
A new type of shopping experience defines post-pandemic luxury retail.
Marketing
7 Ways to Boost Client Retention and Prepare for Inflation
With inflation up, customers are looking to trim expenses. Here's how to make sure your contract survives.
By Jeff Antaya
Building a Business
Why Elevator Pitches Are a Thing of the Past (and What to Do Instead)
Classic elevator pitches are built on principles of brevity and simplification. Let's break them down with a new paradigm in mind.
Building a Business
3 Ways to Connect With Your Customers and Improve Their Experience
Follow these tips to create stronger, long-lasting relationships with your customers.
Building a Business
How to Train Your Customer Support Agents To Provide Better Service
Customer service begins and ends with the way your employees treat browsers and buyers. Make sure everyone in your company has a toolkit and playbook to make a terrific impression.
Building a Business
How the Customer Experience Affects Your Bottom Line
It's vital for every business owner, leader and entrepreneur to understand the intricacies of how customer perception and experience can impact a business's success or failure.
By Henry Ma
Thought Leaders
A Combination of Communication and Organization
Closet America is all about organization, beauty and joy. It's what they do, and how they do it, and each department works together to create a memorable customer experience.
Business News
How to Communicate With Customers About Supply Chain Problems
As delays in the supply chain mount, it's vital that the lines of communication with your customers remain open.