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Retail

Customer Service

The 4 Top Customer Service Screw-Ups You Must Avoid

There is no point in marketing if your team ignores customers who respond.
Apple

Apple Back-to-School Deals Include Free Beats Gear

Now through Sept. 25, students can get a free set of Beats headphones when they buy an eligible Apple Mac or iPad.
Bricks and Clicks

These 2 Graphs Explain the Retail 'Apocalypse'

Brick-and-mortar stores can't beat the convenience of online shopping, and they shouldn't try. Customers come through their doors for something else.
Apple

Apple's New Chicago Store Looks Like a Giant MacBook

The iPhone maker's Chicago flagship is larger than life.
Amazon

Amazon Patents Tech to Block In-Store Comparison Shopping

If you visit an Amazon Store, don't expect to be able to compare prices using your smartphone. Amazon's patent describes blocking such checks and sending a sales rep over to see you.
Amazon

Amazon Is Buying Whole Foods for a Whopping $13.7 Billion -- Is It a Good Deal?

The grocery chain will continue to operate stores under the Whole Foods brand.
Ecommerce

5 Rules for Staying Ahead in the Ecommerce Race

Starting with a winning formula from inception goes a long way in guaranteeing long-term sustainability.
Dish Network

Dish Fined $280 Million for Illegal Robocalls

The company should have known that its third-party call centers were violating federal and state 'do not call' laws, a court found.
Amazon

Amazon Books Should Open Where They're Most Needed

Manhattan is not hurting for bookstores, but Queens and the Bronx are. Amazon Books should look to the outer boroughs for its next outpost.
Kickstarter

This Romper for Men Kickstarter Campaign Raised Over $50,000 in a Day

Even though the idea has gained traction, people can't help but poke fun.
Supply Chain Management

The Downside of Popularity: How This Company Dealt With Overnight Success

When a menswear rental startup unexpectedly took off and sold out of its entire stock, its founders were forced to tackle a crippling supply-chain issue -- and angry customers.
IKEA

This New $2,145 Handbag Looks Oddly Similar to Ikea's 99 Cent Shopping Bag

If you're on the market for a new handbag, you might want to think twice before dropping some serious cash.
Retail

The Challenges of Omnichannel and How Retailers Might Solve Them

Customers are among the biggest challenge for retailers aiming to maximize their omnichannel potential.
Walmart

Walmart Adding 'Pickup Discount' to Online-Only Products

If you order online, but opt to pick up your items from a local store, Walmart will lower the price.