Behind The Review: Page 4
How Dogpatch Games Wrote the Rulebook for Tabletop Gaming Customer Service
In this episode, hear how Shannon Newton used customer service and event planning to turn Dogpatch Games into a community staple — and more than a board game store.
Putting You in Your Business
Small business owners know that they put their heart and soul into their businesses, but how much of their own personality should shine through?
The Impact of Adding a Personal Touch
Reputation is important for any business, and especially so when selling through an online platform only.
Expecting the Unexpected in Small Business Expansion
First, build—then, expand. Most small business owners dream that their business will become successful enough for them to open another location; that dream came true for Candle Pour owners Misty and Dennis Akers.
Behind the Reviewers: What Makes a Reviewer Tick?
In this episode, Emily Washcovick, Yelp's Small Business Expert, takes a look at the whys and hows of reviewing from the reviewer's perspective.
Building Community and Creating Repeat Customers in the Fitness Industry
With a team of instructors who focus on personalized experiences, Chrome Cycle has built a community of loyal customers.
The Recipe For Making a Customer For Life: Personalization, Quality, and Care
In this episode, hear how Tina, owner of Boite de Fleurs, overcame the pandemic hitting right as she opened her store and how she uses social media to draw in her clientele.
Infusing Family Recipes with Innovative Dining
Chef Jason Helfer has created an employee culture at his family restaurant, Peasant Village, that shines through in the elevated customer service they provide.
By Women, For Women: A Space To Build Your Career
With the goal of supporting women in their career journeys, Cate Luzio founded Luminary, a professional education and networking platform.
San Angelo is Sweet on This Unique Donut Shop
Ash Cordona never thought he'd own a donut shop, after years in trucking and transportation, but when an opportunity to buy Donutopia fell into their laps, he and his wife Sophea jumped at the chance to own a small business.
Leveraging Technology for a Better Consumer Experience
Technology can be a tricky thing for a small business. Used correctly, technology can increase revenue and streamline operations.
Great Customer Service is Always On Tap at San Angelo Brewpub
Brandon Gardner has a long history in customer service, so it made perfect sense to use that expertise when he bought SoCo Taphouse in San Angelo, Texas in 2015.
Using Customer Behavior to Maximize Your Online Presence
We know that digital presence is a critical part of business strategy, but how can business owners and marketing managers ensure that their plans are effective?
The Beauty of Patiently Developing Brand Awareness
Business owner Kristin Near's successful strategy has sparked stellar customer referrals and online reviews, keeping her in business for eight years and counting.
Business Owners Make a Strong Case for Responding to Online Reviews
In this episode, hear from several business owners about how they use online reviews to strengthen their business practices, boost morale, and encourage customers to return again and again.