Management | Page 2

Customer service isn't a team. It's how your whole company shows up for your customers, especially when no one's watching.

What happens when a negative online review shows up like a dark cloud on a sunny day? Here's a blueprint for bouncing back, strategically and emotionally, from the sting of bad feedback online.

AI-driven workforce cuts are spreading across major corporations such as Amazon, Microsoft, IBM and Walmart. But for smaller business CEOs, it's not just strategy — it's deeply personal. How do you tell employees you consider friends that AI might replace them?

Before you sign the dotted line, ask the questions that reveal who your buyer really is — and what they truly value.

We asked someone who has studied workplace engagement for 40 years about leadership. His findings reveal a trust crisis and a surprising solution.

Choosing the right business partner can significantly impact your venture's success. Much like a marriage, a partnership requires trust, communication and a shared vision.

There are a number of reasons that a co-founder may want to part ways with another co-founder. There are also legal considerations to keep in mind when co-founders separate.

You have a great deal of influence over how you and your team navigate through change initiatives. Coaching methodologies can support change management success.

We asked a retired special operations leader about what makes effective leadership. His answer challenges everything you think you know about who gets to lead.

These six clues always predict whether or not there's strong leadership nearby. If you don't see these six things, poor leadership isn't far.

Location-agnostic leadership prioritizes building connected teams, cross-functional alignment, customer obsession and performance through intentional design. It includes real-world examples from a global approach to distributed teamwork.

Strategic outsourcing is a way for busy entrepreneurs to reclaim valuable time and avoid burnout, allowing them to focus on core activities that drive real business growth.

If you're looking for a way to shake up some of the stagnant thinking and difficult roadblocks you've faced as a founder, then retreats could be the answer for you.

How the shift from doing to leading unlocked growth and scale.

Businesses are facing rocky waters and most are feeling insecure and instable. But remembering these six things will help you steer the ship to safety.

We asked a brain scientist what makes a great leader, and his answers were surprising.

Working parents carry a heavy, often invisible load during school breaks — especially summers. So, how can leaders better support working parents during these unpredictable summer months?

Don't get me wrong, using AI, hiring tools and professionals can be helpful to find the right talent, but you still have to do the legwork. Here are a few things that I have learned the hard way.

Remote teams often suffer from a lack of cohesion. It may seem counterintuitive, but AI can help.

There is no KPI in your startup worth sacrificing your health over. An important lesson for founders of how, when health fails, everything can come crashing like a house of cards.

What eight years in consulting helped me master — and the skills I had to build from scratch as an entrepreneur.