Repeat customers

Growing a Business

3 Customer Service Trends to Follow this Year

With customer service as important as ever, these three trends can keep your customers happy and your business successful

Leadership

Don't Get Defensive — Avoid These 7 Phrases When Talking With an Angry Person

Customer service training in this exclusive article on how to avoid defensive language—and what to replace it with when talking with a customer.

Leadership

The Ultimate 6-Step Guide to Building Lifelong Customers with Excellent Customer Service

Elevate your company out of the deadly commodity zone by creating "wow" moments in your customer service experience, a proven way to build customer loyalty, engagement and ambassadorship.

Growing a Business

4 Ways to Provide Excellent Customer Service

Providing excellent customer service is critical for any business that wants to succeed. Here are a few tips on how to build your business with customer service at the center.

Business Process

7 Ways Leading Companies Boost Repeat Sales

For long-term success, businesses need to have customers coming back again and again for products or services.

Growing a Business

25 Ways You Can Turn a One-Time Buyer Into a Repeat Buyer

The most profitable customers are repeat buyers.

Thought Leaders

What Makes a Customer Valuable to Your Business?

What is it, specifically, that makes customers valuable to you? And how can you boost that value?

Marketing

Here's How to Earn and Keep the Loyalty of Your Customers

Nobody will buy from you unless they trust you, but once they trust you they will buy again.

Growing a Business

Steal These 4 Proven Customer-Retention Strategies

Top ecommerce businesses thrive because they successfully cultivate repeat clients

Marketing

Capturing Repeat Customers Is the Magic of Growth Hacking

Companies like Amazon and Twitter have mastered the art of paying attention to the consumers already at hand.

Marketing

3 Keys to Providing Great Customer Service

A great product is the necessary start but listening to customers and responding is how companies flourish.

Marketing

3 Ways to Use Big Data to Drive Repeat Sales

Examine patterns in customers' behavior to score purchases from them once again.

Marketing

Seven Ways to Make Your Customers Love You

With so much emphasis placed on finding customers today, business owners often lose sight of keeping the ones they have. Here are a few surefire ways to stem those losses.

Marketing

How Your Business Can Build Customer Loyalty -- and Profits

Better customer service can cultivate a more profitable business. Here are a few tips for building customer loyalty.

Marketing

Four Simple Ways to Find Customers

For new business owners, finding customers is job No. 1. Here's how to get the job done.