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What Switching to Lyft Taught Me About Tech's Authenticity Problem

It's a mistake to think impersonal efficiency is all that people want from customer service.

Jeremy Swift

On-Demand Companies Disrupted Entire Industries. Now They Are Being Disrupted.

Being first to market brings huge advantages, but the advantage doesn't last long.

Sheila Eugenio

Uber Knowingly Rented Cars That Were at Risk of Catching Fire to Its Drivers in Singapore, a Report Says

Honda recalled its Vezel SUV last year because but Uber continued to lease the cars to drivers.

Danielle Muoio

Just Who Has the Right Skills to Turn Uber Around?

Experts says that communication and a capacity for empathy is a good place to start.

Nina Zipkin

4 Reasons Why the Uber-Waymo Lawsuit Is a Huge Wake Up Call for the $3.5-Trillion Tech Industry

It's clear the potential for IP theft from insiders with their own agenda is only going to grow.

Brian White

Uber Will Charge $15 to Return Your Lost Bag

It's as much about keeping drivers as it is improving the bottom line.

Jon Fingas

11 Things You Must Know Before Driving for Uber or Lyft

If you want a side gig and love to drive, get these insider tips on driving for Uber and Lyft.

GOBankingRates

Uber Recently Gave Pay Raises, But Are They Enough to Keep Employees Around?

Compensation and work-life balance are both key to keeping workers happy.

Nina Zipkin

What You'll Really Earn on Uber, Airbnb and TaskRabbit Every Month

Ever wonder how much people working in the gig economy make?

Rose Leadem

Being Different Is the New Normal: Why 'Disruption' Is Here to Stay.

Remember what Netflix did to Blockbuster? Don't let that happen to you.

4 Things Brands Should Learn From Uber's Upheaval

Amid Uber's leadership changes, here are the key takeaways for brands going through similar challenging transitions.

Travis York

Working Yourself to Death Isn't Worth It, and Silicon Valley Is Starting to Realize That

Silicon Valley has an overworking problem. And in many cases, it sees that problem as an asset, not a liability.

Steve Kovach