Employee Training

Customer Service

What Kind of Trees Are the Customers You're Serving?

Client service is something that should be cultivated from the inception of a company -- not considered a form of damage control.
Skills

How the 'Digital Skills Gap' Bleeds $1.3 Trillion a Year From US Businesses

Many American workers, young and old, admit they often are not proficient with technology. Employers seem slower to grasp the problem.
Employee Training

How McDonald's Made Me a Better Businessman

The fast-food franchise king served up long-lasting lessons to the eventual founder of Edible Arrangements.
Trep Talk

How This French Fry Franchise Spreads Its Quirky Company Ethos Via Mobile Gaming

To educate consumers and incoming employees alike, French Fry Heaven CEO Scott Nelowet knows that people like to learn through play.
Workplace Safety

6 Ways to Improve Workplace Safety Without Going Broke

Adopt a proactive approach to save your small business from physical danger and financial peril.
Employee Training

The Workplace Training Hotbed You May Be Overlooking

By tapping the expertise of colleges and universities, companies can boost staff skills and productivity and stay ahead of the competition.
Job Seekers

Why Entrepreneurs Should Take a Gamble on Young People

Millennials bring energy, fresh ideas and familiarity with modern technology. Hiring and training them now may pay off in spades down the road.
Delegation

Don't Let Your Big Personality Stand in the Way of the Startup's Success

Instead of delegating tasks and mentoring staff, some entrepreneurs forget to train. Innovation and success are stifled.
Failure

Don't Let These 7 Excuses Sink Your Startup

Rather than quitting, look for alternatives: pivot the business model or merge with new partners for support.
Hiring

Onboarding Essentials: What Really Matters to New Employees (Infographic)

Organized, relevant and well-timed content and on-the-job training are essential to those just hired, according to a recent HR survey. And if the training can extend more than a week, all the better.
Leadership

How to Be an Effective Mentor

Help your proteges reach their full potential with these four tips.
Growth Strategies

Unlocking the Power of Accountability With Your Employees

Employees with ownership and clear expectations from above always perform better. Here's how to foster accountability.
Growth Strategies

Should You Have a 'Shadow' Like Jeff Bezos Does?

Letting an employee follow you around can be a great way to groom up-and-coming talent.
Technology

Company Turns 'Unsexy' Corporate Compliance Training on Its Head

True Office gamifies the way companies train their employees, with its founder insisting it's cheaper and more fun than hiring an expert.
Growth Strategies

Twitter's Latest Acqui-Hire Drives Continuing Education for Employees

How far would you go to keep your employees' skills sharp? Twitter went ahead and bought a whole company.
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