Thought Leaders
What Switching to Lyft Taught Me About Tech’s Authenticity Problem
It's a mistake to think impersonal efficiency is all that people want from customer service.
By Jeremy Swift
Uber | Page 6
Tech
4 Reasons Why the Uber-Waymo Lawsuit Is a Huge Wake Up Call for the $3.5-Trillion Tech Industry
It's clear the potential for IP theft from insiders with their own agenda is only going to grow.
By Brian White
Business News
Uber Will Charge $15 to Return Your Lost Bag
It's as much about keeping drivers as it is improving the bottom line.
By Jon Fingas
Business News
11 Things You Must Know Before Driving for Uber or Lyft
If you want a side gig and love to drive, get these insider tips on driving for Uber and Lyft.
Business Accounting
Uber Recently Gave Pay Raises, But Are They Enough to Keep Employees Around?
Compensation and work-life balance are both key to keeping workers happy.
By Nina Zipkin
Entrepreneurs
What You’ll Really Earn on Uber, Airbnb and TaskRabbit Every Month
Ever wonder how much people working in the gig economy make?
By Rose Leadem
Building a Business
Being Different Is the New Normal: Why ‘Disruption’ Is Here to Stay.
Remember what Netflix did to Blockbuster? Don't let that happen to you.
Business News
4 Things Brands Should Learn From Uber’s Upheaval
Amid Uber's leadership changes, here are the key takeaways for brands going through similar challenging transitions.
By Travis York
Business News
Working Yourself to Death Isn’t Worth It, and Silicon Valley Is Starting to Realize That
Silicon Valley has an overworking problem. And in many cases, it sees that problem as an asset, not a liability.
By Steve Kovach
Business News
The Rise and Fall of Uber and Travis Kalanick
From hard-charging rapid growth to constant damage control. What will the company's next chapter look like?
By Nina Zipkin
Tech
How AI Machines Could Save Wall Street Brokers’ Jobs
Morgan Stanley creates a love triangle with the machine.
By Brian Uzzi
Business News
What Uber Must Do to Survive
CEO Travis Kalanick may be gone, but there's still a lot Uber has to accomplish to reassure investors, drivers and customers.
Business News
Why Travis Kalanick’s Ouster Is an Uber Disaster
Pushing out the founding CEO in the midst of an existential crisis is a huge misstep.
By Steve Tobak
Business News
Travis Kalanick Stepped Down, But Uber’s Problems Won’t Be Instantly Solved
It's going to take a lot more to regain customer and employee trust than a symbolic resignation.
By Nina Zipkin
Thought Leaders
Leadership and Teamwork Are How You Avoid Getting Uber’d
It wasn't long ago everybody wanted to be the Uber of their industry. Not any more.
By Jeff Boss
Business News
Uber Adds In-App Tipping
The oft-requested feature is one of several intended to appease drivers. It'll also save riders from fumbling with their wallets.
By Tom Brant
Business News
Advice for Uber From Branson, Cuban and Others
Getting a level of distance can do a world of good.
By Nina Zipkin
Entrepreneurs
Here’s What Travis Kalanick (or Anybody) Needs to Do to Take an Effective Leave of Absence
The point of stepping out of the limelight, like the point of going to rehab, is to return a genuinely different and renewed person. It's not a quick process.
Business News
Uber Needs to Recreate its Company Culture. Here’s What You Can Learn From Its Mistakes.
Start by treating people with respect. It's as simple as that.
By Nina Zipkin
Business News
Read Travis Kalanick’s Full Letter to Staff: I Need to Work on Travis 2.0
The CEO of the embattled ride-hailing company announced he is taking a leave of absence.
Thought Leaders
Travis Kalanick to Take a Leave of Absence. Here Are 9 CEOs Who Were Fired or Decided to Step Down.
The embattled ride-hailing company has faced numerous public relations disasters.
Business News
A 2013 Letter From Uber’s Travis Kalanick Lays Out Sex Rules for Employees at Company Party
'You better read this or I'll kick your ass.'
Human Resources
Uber’s Woes Teach Us the Cost of a Work Culture Without Empathy
Cutthroat culture hurts the loyalty necessary to improve productivity and grow profitably.
Business News
Uber Fires More Than 20 Employees for Harassment
The company's investigation into harassment in its workplace continues, so more firings may be coming.
Business News
5 Ways We Have Changed During Uber’s 7 Years of Business
A look at the impact made by the ride hailing company led by Travis Kalanick.
By Nina Zipkin
Business News
Texas Legislature Overrules Austin, Allows Uber and Lyft to Return
They're expected to open Monday right after the governor signs the bill into law.
By David Lumb
Business News
Uber Admits it Made an Accounting Error and Will Refund Nearly $50 Million to Drivers
The company says it incorrectly calculated how much its commission should have been on rides in New York City over the past two and a half years, according to The Wall Street Journal.
By Tom Brant