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CRM

Customer Service

6 Reasons Every Company Needs a Customer Service Roadmap

As your business grows, it's important to have plans in place so you're not caught off guard.
Customer Relationship Management

Have Sales Leads? Here's How to Increase Your ROI With Salesforce.

Hello, customer relationship management doesn't have to be complicated.
Competition

Is This Industry Disruptor Ripe for Disruption?

This week, Salesforce.com adds analytics to its enterprise software portfolio as far smaller companies eye its hold on the customer relationship management category.
National Small Business Week

Overwhelmed by Email and Social Mentions? This Tool Tames Both.

Here's what marketing expert Brian Honigman uses to funnel all of his email and social media communications into a single central inbox that makes sense of it all.
60 Second Solutions

New CRM Software? What to Keep in Mind.

Don't allow new software to keep you from neglecting personal connections.
Tools

The Best Software Tools to Run a Startup

Time and money are precious commodities for entrepreneurs. With not much of either, here are a few tools to help run your media startup more efficiently, while also saving you a few bucks.
Solutions Center

Woo Loyal Customers for Life With 4 Winning Ways

Convert engaged shoppers into lifelong ambassadors for your brand
Technology

Watch Out: This CRM App Just Got Very Personal

Streak, a customer relationship management app that integrates with Gmail, unveiled a feature today that allows senders to see who has read an email, where they read it and what type of device they read it on.
Marketing

How Rapportive Helps Businesses Manage Customer Relationships

The company's Gmail add-on makes for a sleek social CRM tool.
Technology

Still Foggy on Cloud Computing?

Seven in ten CEOs, founders and managers are clueless about the cloud and what it holds for small businesses.
Starting a Business

How to Focus Your Finding-Customers Efforts

It can pay to be organized when prospecting for more sales. These free template forms can help you keep better track of your contacts and follow-up plans.
Marketing

Review: Capsule, CRM for Small Business

The pros and cons of an online tool that focuses on managing the sales pipeline.