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A functional workplace of diverse people and ideas is fertile ground for creativity -- and for conflict. Here's how to be a good referee.

To be an effective trainer, you need to keep it short, keep it sharp and keep it moving. If you find yourself reading the PowerPoint slides aloud, you've justly earned the blank or hostile looks glaring at you. Then, the only redemption possible is ending early.

If you think of yourself as an 'entrepreneurial enterprise' instead of an 'employee,' you'll find it easier to always be the boss of you.

Your goals will not achieve themselves and will regrettably require your vigorous participation.