Listening

Customer Loyalty

Treat Loyal Customers as Well as You Do New Ones

Welcome familiar faces back to your business as your benefactors. Don't take anyone for granted.
Performance Reviews

6 Must-Dos for the Next Performance Review

Here's how to get truly prepared for these important meetings, in mind and attitude. Remember the whole agenda is ultimately for the employee's benefit.
Entrepreneur Mindset

Give the Gift of Your Presence

An artisan-based business in a small town provides a great lessons that would benefit any entrepreneur.
Managing Employees

The Best Bosses Double-Down on Respect and Listening

Leaders who get the most from their teams are those who rely on fear the least.
Leadership

5 Everyday Actions That Help Leaders Grow

There are many good intentions that don't lead to great leadership. Learn what you can start doing now to actually be a quality leader.
Mistakes

Minimize the Impact of Your Mistakes With These 6 Strategies

Yes, mistakes will be made. But you do have some degree of control over how much they affect your business.
Customer Feedback

Hello? Can You Listen?

Today's shopper wants to be heard, but today's manufacturers have big mouths and little ears.
Difficult Clients

7 Strategies to Succeed With That Demanding, Difficult Customer

Understand how to deflect and bypass a client's anger to meet your goals.
Leadership Qualities

6 Skills Remarkable Leaders Execute Better

To be an exceptional leader these days, you do not need a new set of characteristics. You simply need to execute the traditional ones at a higher level.
Persistence

5 Ways to Master the Entrepreneur's Most Important Attribute

If you want to capture investors' attention or land that big client, you must shift your focus from seeming nice to being persistent.
Conversations

5 Ways to Have More Meaningful Exchanges

The right chat at the right time can lead to a fresh idea, a new friendship or a long-lasting business relationship.
Leadership Qualities

5 Ways to Lead by Example at Work

Managers, take note: Your actions and everyday demeanor may not be giving the right impression.
Customer Service

Are You Really Listening to Your Customers?

Core client service issues often fall through the cracks. Talking to those who purchase your products is a vital entrepreneurial opportunity.
Communication Strategies

Saying It Right -- 8 Rules for Getting People on Your Side

It's just like your mother said: It's the way you express things sometimes that really matters.
Listening

Memo to Entrepreneur: You're Not the Smartest One in the Room

Hurry up and truly make use of all the people resources around you. Your staff is brimming full of ideas.