Listening

Difficult Clients

7 Strategies to Succeed With That Demanding, Difficult Customer

Understand how to deflect and bypass a client's anger to meet your goals.
Leadership Qualities

6 Skills Remarkable Leaders Execute Better

To be an exceptional leader these days, you do not need a new set of characteristics. You simply need to execute the traditional ones at a higher level.
Persistence

5 Ways to Master the Entrepreneur's Most Important Attribute

If you want to capture investors' attention or land that big client, you must shift your focus from seeming nice to being persistent.
Conversations

5 Ways to Have More Meaningful Exchanges

The right chat at the right time can lead to a fresh idea, a new friendship or a long-lasting business relationship.
Leadership Qualities

5 Ways to Lead by Example at Work

Managers, take note: Your actions and everyday demeanor may not be giving the right impression.
Customer Service

Are You Really Listening to Your Customers?

Core client service issues often fall through the cracks. Talking to those who purchase your products is a vital entrepreneurial opportunity.
Communication Strategies

Saying It Right -- 8 Rules for Getting People on Your Side

It's just like your mother said: It's the way you express things sometimes that really matters.
Listening

Memo to Entrepreneur: You're Not the Smartest One in the Room

Hurry up and truly make use of all the people resources around you. Your staff is brimming full of ideas.
Relationships

The Simple Secret to Making an Instant Connection With Everyone You Meet

The more we listen, the smarter and nicer people think we are.
Leadership Qualities

What Athletics Can Teach About the Characteristics of Great Leaders

A coach shares his lessons from the basketball court, noting that the failure quotient is more important than IQ.
Millennials

New Gen Y Leaders Can Carry the X Factor for Success

Millennials who are new to management roles can follow these three tips to achieve better outcomes.
Communications

Oh, Shut Up and Listen Already

It's the bane of your work life. That crucial idea you have isn't being heard by a particular someone. Here are some tips on how to follow up.
Leadership Qualities

5 Sure-Footed Steps Toward Earning Respect and Loyalty as a New Entrepreneur

It might seem a little daunting at first to present yourself as a new business owner when you're just starting out. But these pointers can provide you with a plan.
Gratitude

5 Simple Ways to Express Gratitude Every Day

When you take the time to say 'thank you' to those who are most important to your business, it can leave a lasting impression.
Leadership

6 Ways to Improve Your Conversations

You don't have to be born with the gift of gab to become an expert communicator. Here are six tips for better speaking and listening.